Cluster Assistant HR Manager Tru by Hilton

The Cluster Assistant HR Manager (AHRM) is responsible for overseeing core HR management functions across multiple locations within the cluster. This role ensures smooth execution of recruitment compensation & benefits (C&B) and the full employee lifecycleranging from onboarding to offboarding. The AHRM supports HR operational excellence ensures policy compliance and works closely with Cluster HR Supervisors and Executives to deliver consistent high-quality HR service.

Duties & Key Responsibilities

HR Management & Operations

• Oversee all HR operations for assigned cluster locations.

• Ensure HR procedures and processes are implemented consistently across all sites.

• Coordinate with the Cluster DHR to implement HR strategies programs and initiatives.

• Support the resolution of HR-related concerns raised by employees or site leaders.

Recruitment & Talent Acquisition

• Manage end-to-end recruitment activities for cluster sites: job postings screening interviewing and selection.

• Work with Operations Teams to understand manpower needs and forecast hiring requirements.

• Manage internship programs and casual labour recruitment.

• Ensure positive candidate experience and timely hiring processes.

Employee Lifecycle Management

• Manage the complete employee journey including:

• Recruitment & selection

• Onboarding & orientation

• Contract preparation and renewals

• Employee profile management

• Transfers promotions and employment changes

• Offboarding and exit processes

• Ensure all documentation and HRIS data are accurate and up-to-date.

Compensation & Benefits (C&B) Oversight

• Supervise C&B practices handled by Cluster HR Supervisors and Executives.

• Ensure accuracy of payroll-related data employee allowances deductions and statutory compliance.

• Review SHUI and PIT submissions prepared by the HR team.

• Support salary review processes employee benefits updates and C&B queries.

HR Governance Compliance & Reporting

• Ensure compliance with Vietnamese labour law and company policies across all locations.

• Review and consolidate key HR reports: headcount recruitment status employee movements C&B reports and HR metrics.

• Assist in internal audits and government-related inspections as required.

People Support & Engagement

• Act as a key point of contact for employees and managers regarding HR matters.

• Support employee engagement activities recognition programs and communication initiatives.

• Promote a positive and professional working environment across the cluster.

Team Support & Coordination

• Provide guidance and support to Cluster HR Supervisors and Executives.

• Assist in training site-level HR coordinators or operations managers on HR procedures.

• Ensure effective communication and collaboration among HR staff across locations.

Requirements

• At least 12 years of experience in HR administration or payroll support.

• Experience handling time attendance or multi-site HR operations is an advantage.

• Strong attention to detail and accuracy in data processing.

• Proficient in Microsoft Excel and HR information systems.

• Good communication and coordination skills when working with multiple teams.

• Strong organizational administrative and problem-solving abilities.

• Ability to work independently and manage tasks across multiple locations.

• Professional confidential and service-oriented mindset.

Qualifications

• Bachelors degree in Human Resources Business Administration Accounting or related field.

EOE/AA/Disabled/Veterans