Lead, Technical Operations Center

#LI-Onsite

Who We Are

Founded in 2005 the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games Visual Concepts Hangar 13 2K Czech and Cat Daddy Games. Our world-class team of engineers developers graphic artists and publishing professionals are stewards of a growing library of critically-acclaimed franchises such as Battleborn BioShock Borderlands The Darkness Mafia NBA 2K Sid Meiers Civilization WWE 2K and XCOM. 2K is headquartered in Novato California and is a wholly owned label of Take-Two Interactive Software Inc. (NASDAQ: TTWO).

2K develops and publishes interactive entertainment globally for console systems handheld gaming systems and personal computers including smartphones and tablets which are delivered through physical retail digital download online platforms and cloud streaming services. 2K publishes titles in todays most popular gaming genres including shooters action role-playing strategy sports casual and family entertainment.

Our vision at 2K is to create a diverse and inclusion environment to Come as You are and Feel Equipped to do Your Best Work! We are dedicated to promoting diversity multiculturalism and equality in all that we do. Our communities are focused on increased access and personal growth and their greatness depends on a diversity of race gender sexual orientation religion ethnicity national origin and perspective. Were an equal opportunity employer and were excited to build the future of co-living with the worlds most hardworking and passionate people.

What We Need

We are seeking a highly motivated and experienced Technical Operations Center Lead to manage and mentor our 24/7 Technical Operations Center team. This role is the lynchpin of our live service operations critical for maintaining the high availability performance and reliability of our global game infrastructure.

The ideal candidate is a composed decisive leader with deep technical expertise in incident problem and service request management. They must be adept at balancing immediate high-pressure incident response with strategic long-term process improvements to optimize all operational workflows and service delivery.

What You Will Do

• Lead the daily operations of the 24/7 TOC team including prioritization and execution of work emergency response and ad hoc duties.

• Serve as the primary Incident Commander during major production outages owning the incident life cycle from detection and triage to resolution and executive notification.

• Manage Service Request fulfillment within the TOC ensuring that internal requests (e.g. service restarts access grants environmental data refreshes) are prioritized documented and executed efficiently by the team.

• Champion the Problem Management process by analyzing trends in recurring incidents driving Root Cause Analysis and tracking permanent corrective actions to resolution across engineering teams.

• Develop maintain and facilitate operational procedures escalation matrices and comprehensive runbooks for all critical game services and infrastructure.

• Oversee and optimize our monitoring alerting and logging platforms (e.g. Datadog CheckMK) to ensure effective coverage and minimize alert fatigue.

• Collaborate with SRE Development and QA teams to integrate new services into the TOCs operational scope and improve the observability of services.

• Mentor and train TOC Engineers and Analysts in advanced troubleshooting techniques cloud infrastructure fundamentals and effective service management principles.

Who We Think Will Be a Great Fit

• 5 years of experience in a Technical Operations Center (TOC) Network Operations Center (NOC) Site Reliability Engineering (SRE) or similar operational role.

• 2 years of demonstrated leadership or management experience overseeing a 24/7 team.

• Deep technical understanding and proven application of IT Service Management (ITSM) concepts including Incident Request and Problem Management.

• Expertise in formal incident management methodologies (e.g. ITIL SRE Incident Response).

• Deep technical understanding of cloud environments (AWS Azure or GCP) containerization (Kubernetes) and CI/CD pipelines.

• Exceptional verbal and written communication skills with the ability to clearly articulate technical issues impact and remediation steps to all levels of the business under high pressure.

• A continuous learner who is committed to a culture of operational maturity automation and proactive problem-solving.

You thrive in a fast-paced high-stakes environment where your leadership directly impacts the player experience. Your passion for operational excellence process improvement and team mentorship empowers engineers and ensures our games are online and running flawlessly around the clock.

As an equal opportunity employer we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing only use accounts.