Process & Technical Support

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Process & Technical Support representative you will provide technical support through your knowledge of First Texas Homes procedures and products we currently utilize and will implement in the future. You will focus on supporting our end users from all departments in these products and helping them find a resolution while providing exceptional customer service.

Job responsibilities

Learning the various technologies already implemented including but not limited to Brix ERP Brix Sales BuildPro Adobe OneDrive SharePoint Docusign etc.
Manage the help desk requests for the technology mentioned above
Docusign review
Update/create document learned processes
Any other duties that further Technical and Business Development needs of the First Texas Family Homes family of companies

Job requirements

We will intensively train the correct fit for this position but you must possess the ability to learn programs and processes quickly
Excellent verbal and written communication skills needed for our documentation process and daily interactions with our internal customers
Highly organized
Able to conduct research and analyses of technology
Analytical
Strategic thinker
Problem-solving
Attention to details
Able to multitask prioritize and manage time efficiently
Able to build strong interpersonal relationships with peers and other senior management throughout the company
Able to align multiple strategies and ideas
Confident in producing and presenting work
Strict adherence to company philosophy/mission statement/goals
Proficient computer skills Microsoft Office Suite (Word PowerPoint Outlook and Excel)
Rotating weekend shifts