Work From Home Customer Service Representative (Full-Time) — Remote Customer Support
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Recruitlytics supports modern teams with customer support and operational excellence. We believe customer service is more than answering questionsits about creating a smooth experience that builds trust. Our goal is to respond quickly solve problems clearly and treat every customer with professionalism and respect.
If youre searching ZipRecruiter for remote customer service jobs work from home customer support or full-time remote call center jobs this role is built for you. This position is great for candidates with experience in retail hospitality call centers support desks live chat email support or help desk environments.
Role Summary
As a Work From Home Customer Service Representative (Full-Time) you will respond to customer inquiries through email chat and phone/WhatsApp (when required). Youll troubleshoot issues guide customers through processes document interactions and escalate complex cases to internal teams. Your primary responsibility is to provide fast accurate support while keeping customers informed and confident in the process.
Youll be trained on systems scripts escalation procedures and the tone we use to communicate. Were looking for someone who can stay calm write clearly and handle multiple conversations at once without sacrificing quality.
What Youll Do (Daily Tasks & Responsibilities)
Customer Support (Email Chat Phone)
Respond to inbound customer messages via email and live chat in a professional friendly tone
Handle common questions: account access onboarding steps updates troubleshooting general support
Provide step-by-step instructions that customers can follow easily
Support customers by phone or WhatsApp when assigned
Stay patient empathetic and solution-focusedeven with frustrated customers
Escalate complex issues with clear internal notes and supporting details
Ticketing & Documentation
Log each interaction in a CRM or support system
Tag tickets correctly (billing technical onboarding general inquiry etc.)
Document what happened what you did and what the next step is
Follow up on open cases and ensure customers arent left waiting without updates
Maintain a clean queue and close resolved tickets promptly
Quality Efficiency & Improvement
Meet response time and resolution expectations
Use templates while keeping your messages human and personalized
Identify recurring issues and flag them so processes can be improved
Suggest improvements to FAQs and scripts based on real customer questions
Keep communication consistent and aligned with brand tone
What Were Looking For
Minimum Requirements
1 year in customer service customer support call center help desk or similar role
Strong written English and clear communication
Ability to multitask and manage several conversations at once
Comfortable using email chat tools and basic spreadsheets
Reliable internet and a quiet work-from-home setup
Professional attitude strong attendance and consistent availability
Preferred Qualifications
Experience with ticketing tools (Zendesk Freshdesk Intercom HubSpot etc.)
Experience with live chat support and handling multiple chats at once
Phone support experience and comfort speaking with customers
Strong typing speed and ability to document notes quickly
Why Youll Love This Role
Full-Time Remote / Work From Home: Stable schedule and no commute
Clear Training & Support: Scripts templates and guidance provided
Real Career Path: Growth into senior support QA team lead or operations roles
Meaningful Work: Youll directly improve customer experiences every day
Fast-Paced: Great for people who like staying busy and solving problems
Work Environment & Expectations
This is a performance-driven role. Youll be expected to respond on time maintain professional communication and document your work. Youll also collaborate with teammates through Slack/Email and attend occasional team check-ins online.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
