Email Chat Support Specialist

This is a remote position.

Southland Organics is seeking a dedicated Email Chat Support Specialist to join our Environmental Services team. This role is vital in delivering exceptional customer service by providing timely clear and accurate support through email and chat channels. If you are passionate about sustainability and enjoy helping customers solve problems efficiently this opportunity offers a meaningful way to contribute to a greener future.

Key Objectives

• Provide prompt and professional assistance to customers via email and chat platforms.
  
• Resolve inquiries related to environmental services product information and order status.
  
• Maintain accurate records of customer interactions and feedback.
  
• Collaborate with internal teams to ensure customer satisfaction and continuous improvement.
  

Responsibilities

• Respond to customer inquiries through email and chat in a timely and courteous manner.
  
• Assist customers by providing detailed information about Southland Organics services and products.
  
• Troubleshoot and resolve issues related to orders billing and service requests.
  
• Document all interactions accurately using CRM and support tools.
  
• Identify trends in customer feedback and escalate issues when necessary.
  
• Work closely with operations and sales teams to ensure seamless communication and customer experience.
  
• Maintain up-to-date knowledge of company policies environmental regulations and industry best practices.
  

Requirements

• Proven experience in email and chat customer support preferably within environmental services or related industries.
  
• Excellent written communication skills with strong attention to detail.
  
• Ability to manage multiple conversations simultaneously while maintaining professionalism.
  
• Familiarity with CRM software and customer support platforms.
  
• Strong problem-solving skills and a customer-focused mindset.
  
• Basic understanding of environmental services and sustainability concepts is a plus.
  
• Ability to work independently and as part of a collaborative team.
  

Qualifications

• High school diploma or equivalent required; associate or bachelors degree preferred.
  
• 1-3 years of experience in customer service or support roles.
  
• Proficiency in Microsoft Office Suite and web-based communication tools.
  
• Comfortable working in a fast-paced dynamic environment.
  

Benefits

• Competitive salary with opportunities for growth.
  
• Comprehensive health dental and vision insurance plans.
  
• Paid time off and holiday leave.
  
• Supportive work environment committed to sustainability and community impact.
  
• Ongoing training and professional development opportunities.
  
• Employee discounts on Southland Organics products and services.