Product Operations Specialist

Noida - India

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Responsibilities

Developing a working knowledge of Company solutions and the administrative side of our platforms.
Responding promptly and professionally to requests for client support with the aim of ensuring satisfactory resolutions for all parties.
Providing technical support to client projects as assigned.
Running managed-service projects on Company platforms with limited support i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an end-to-end service.
Supporting clients to independently use their own assessment and development solutions on Company platforms e.g. running live demonstrations for clients.
Configuring new client accounts on Company platforms.
Taking calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to):
Answering general questions and requests for information about our services.
Processing one-off product purchases.
Handling complaints or feedback on live projects.
Reporting bugs or other software/product/platform issues and liaising with clients to get these resolved in a timely manner.
Meeting service level agreements (SLAs) in their region.
Following processes around documentation of client work and interactions e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir.

Knowledge Skills and Experience Requirements

Strong IT skills and the ability to learn new systems and administrative portals quickly.
Proficiency with Microsoft Office products e.g. Outlook Excel Word Teams etc.
Previous experience in a client/customer service environment is preferred e.g. call center retail hospitality etc.
Previous experience in the talent management industry is desirable but not required.
Demonstrable evidence of being able to collaborate effectively with others manage personal assignments and drive tasks through to resolution.

Role Responsibilities Developing a working knowledge of Company solutions and the administrative side of our platforms. Responding promptly and professionally to requests for client support with the aim of ensuring satisfactory resolutions for all parties. Providing technical support...

Role Responsibilities