Staff Specialist Business Operations

HARMANs engineers and designers are creative purposeful and agile. As part of this team youll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car enterprise and connected ecosystem. Every day you will push the boundaries of creative design and HARMAN is committed to providing you with the opportunities innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do everyday.

About the Role

Harman Automotive Services is seeking a dynamic Senior Manager Business Operations to play a missioncritical role in driving the efficiency and effectiveness of our Automotive Services business. As a key member of the Business Operations team you will partner closely with Engineering Delivery Sales Presales Finance HR and Talent Acquisition to ensure seamless execution of business operations across the organization.

In this highimpact role you will lead and influence strategic operational initiatives that go far beyond daytoday management. Your scope will include Capacity Planning Knowledge Management Demand Forecasting Program Management KPIs Internal Fulfilment Upskilling Initiatives and Projection & Planning Programsall essential to enabling the business to scale innovate and deliver with excellence.

What You Will Do

• Lead and orchestrate governance rhythms driving review cycles that eliminate blockers close actions and ensure seamless execution of Business Operations while keeping critical KPIs on track.
• Own data integrity and operational insight ensuring robust data processing multitool data management and disciplined hygiene across complex information systems.
• Monitor and influence business performance aligning operational governance with organizational business and functionlevel goals to strengthen overall execution.
• Establish a forwardlooking KPI forecasting model enabling databacked decisionmaking by tracking performance trends and scenario indicators over time.
• Collaborate deeply with Sales Presales Strategy and Partnerships staying ahead of pipeline movements new pursuits and demand shifts that inform Engineering capacity and operational adjustments.
• Partner with Finance Business Leaders and Engineering Delivery to shape profitability outcomes optimize workforce changes and support regional expansion strategies.
• Drive alignment with enabling functions (Finance HR TA) through timely accurate reporting that underpins key organizational decisions.
• Engage stakeholders through regular reviews presenting insights via dashboards that guide actions for business growth and improved profitability.
• Steer endtoend Workforce Management ensuring resource optimization and operational efficiency aligned with business KPIs.
• Own Workforce Management processes leveraging Harmans tools and systems to execute highaccuracy planning and governance.
• Maintain disciplined followup cadences across crossfunctional process owners to ensure timely completion of business activities.
• Deliver weekly business reports surfacing progress risks and outstanding actions with clarity and urgency.
• Ensure data adherence to Harman standards validating accuracy across platforms in the Harman ecosystem.

What You Need to Be Successful

• 1216 years of experience across Workforce Management Bench Management Sales Operations and Business Operations within the Software Services industry.
• Deep knowledge of Workforce Management processes cost control and revenue optimization strategies.
• Hands-on expertise with business intelligence tools navigating multisource data to extract insights that drive decisions.
• Advanced data analytics and visualization skills especially with Microsoft Excel for complex multi-dimensional datasets.
• Outstanding presentation and storytelling capabilities able to craft and deliver highimpact narratives to diverse business stakeholders.
• Proven mastery in developing operational KPI dashboards and presentations particularly in areas such as RMG Bench Headcount and Utilization.
• A creative firstprinciples problemsolver who can operate without predefined structures and inspire crossfunctional collaboration.
• Exceptional organizational and cross-functional leadership skills with the ability to navigate and influence at all levels.
• Strong verbal and written communication enabling clear concise and persuasive engagement across the organization.

Bonus Points if You Have

• Experience in working within an Automotive OEM or Tier-1 supplier in the Automotive industry
• Experience in using AI tools to maximize efficiency in Business Operations and Workforce Management

What Makes You Eligible

• Willingness to travel.
• Willingness to work in an office.
• Any offer of employment is conditioned upon the successful completion of a background investigation.

What We Offer

• Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• Be Brilliant employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed valued and empowered. No matter what role you play we encourage you to share your ideas voice your distinct perspective and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training development and continuing education further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s weve been amplifying the sense of sound. Today that legacy endures with integrated technology platforms that make the world smarter safer and more connected.

Across automotive lifestyle and digital transformation solutions we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere from the music we play in our cars and homes to venues that feature todays most sought-after performers while our digital transformation solutions serve humanity by addressing the worlds ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands such as JBL Mark Levinson and Revel we set ourselves apart by exceeding the highest engineering and design standards for our customers our partners and each other.

If youre ready to innovate and do work that makes a lasting impact join our talent community today!

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.