Consultant  –  Operations Engineer

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Readyto build the future with AI
At Genpact wedontjust keep up with technologywe set the pace. AI and digital innovation are redefining industries andwereleading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models toagentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-movinginnovation-driven environment love building and deployingcutting-edgeAI solutions and want to push the boundaries ofwhatspossible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence andcutting-edgesolutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applicationsfor therole of ConsultantOperations Engineer
We are seeking an experienced and detail-oriented IT Ops Engineer with a strong focus on virtual desktop and Windows hardware experience. You will play a vital role in supporting our virtual desktop infrastructure and Windows hardware solutions to meet the evolving needs of our organization. You will strive for alignment of priorities between the engineering team end-users the product owner and other stakeholders.
Responsibilities
Hands-on experience with Windows 365 Cloud PCs; candidates without Windows 365 experience should have solid operational expertise in VDI platforms such as Azure Virtual Desktop (AVD) or Citrix
Experience in Windows endpoint administration virtual desktop operations or cloud-based endpoint management with experience in analytics and monitoring tools considered a strong plus
Provide L2 support for issues related to Cloud PC access performance availability networking compliance and application functionality
Manage user lifecycle operations including Cloud PC assignments resizing reprovisioning and system resets as needed
Strong understanding of Azure AD Conditional Access device compliance Autopilot and other Microsoft 365 ecosystem technologies
Demonstrated experience in stakeholder management within a professional environment including communication with technical and non-technical teams
Qualifications weseekin you!
MinimumQualifications
Bachelors degree in computer science information technology ora relatedfield.
PreferredQualifications/ Skills
Exceptional verbal and written communication and presentation skills
Experience with incidents problems and change management following ITIL/ITSM best practices.
Customer-centric mindset with a focus on service quality and user experience.
You understand how endpoint technologies such as laptops and peripherals impact user productivity and satisfaction
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Letsbuild tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training.