Associate, Account Management
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Get to Know the Team
Join our dynamic and diverse Business Teams a cornerstone of Grabs success across our key verticals including GrabFood GrabMart and Omni-Channel Services. We are a highly collaborative team dedicated to delivering the best possible experience for our customers and merchant partners. This ecosystem thrives on the synergy between our core functions: Operations which drives seamless logistics and efficient delivery execution; Marketing which develops strategic promotions and partnerships to attract and engage users; Customer Service which ensures crucial support and quick resolution for user issues; and Technology which continuously improves our app and systems for a smoother better experience.
Get to Know the Role
The Associate Account Management is responsible for managing developing and growing a portfolio of merchant partners on Grab. This role focuses on driving merchant adoption of self-serve tools improving operational performance enhancing merchant satisfaction and accelerating revenue growth through data-driven insights and strong relationship management. You will work onsite at Grab office Mapletree Business Centre HCMC and report to the Functional Manager.
The Critical Tasks You Will Perform
- Manage and grow a portfolio of SMB merchants as the primary contact - providing guidance resolving issues and maintaining regular online and on-ground engagement
- Build trusted partnerships with merchants by delivering consistent support improving operational quality and enabling merchants to grow profitably on GrabFood/ GrabMart or Grab Dine out.
- Work closely with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions improving visibility and driving growth.
- Leverage data to monitor and analyze merchant performance and deliver actionable insights that help optimize their growth on Grab.
- Collaborate with relevant teams to execute local marketing activities roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in Business Administration Commercial or related field in Account Management.
- At least 1 year of experience in Ecommerce FMCG F&B Sales or related fields.
- Strong communication skills with the ability to build and maintain partner relationships. Skilled in negotiation and persuasion.
- Ability to analyze and resolve operational issues and business performance challenges for partners.
- Able to work independently and collaborate effectively within a team.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
