IT Support Responsible (End User Desktop & Mobile Services)

Bursa - Turkey

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Manage analyze resolve and close IT tickets related to desktop mobile devices and end-user services in accordance with defined SLA targets.
Perform incident and problem management activities including root cause analysis solution implementation and continuous improvement recommendations.
Provide IMAC services including ordering receiving installation delivery repair disposal and inventory management of end-user IT devices.
Respond promptly to service issues and user requests ensuring high levels of user satisfaction.
Install configure and support hardware software and mobile applications particularly on iOS devices.
Maintain accurate hardware and software asset records including recharging activities using relevant asset management and ITSM tools.
Provide consultancy and user support for IT tools and services such as Microsoft 365 MS Teams and related collaboration platforms.
Participate in new IT roll-out and end-user technology deployment projects.
Conduct end-user enablement activities including training guidance and adoption support.
Support the preparation and broadcasting of live events at company locations.
Contribute to digitalization initiatives including Power Platform tools low-code solutions and GenAI support activities.
Deliver high-volume or specialized printing requests and manage print center operations at the IB location.
Coordinate and communicate with external service providers and vendors when required.

Qualifications :

University degree in Information Technologies Computer Science or a related field (or equivalent technical experience).
Minimum 24 years of experience in end-user IT support desktop support or similar roles.
Strong knowledge of desktop operating systems and mobile platforms particularly iOS.
Intermediate knowledge of computer and network security concepts.
Experience with IMAC services and IT asset lifecycle management.
Familiarity with Microsoft 365 MS Teams and enterprise collaboration tools.
Experience working in SLA-driven support and ITSM environments.
Basic knowledge or hands-on experience with Power Platform low-code solutions or GenAI tools is an advantage.
Ability to work with external service providers and vendors.
Strong communication skills and customer-oriented approach.
Proficiency in Turkish; working knowledge of English is an advantage.

Remote Work :

Employment Type :

Full-time

Manage analyze resolve and close IT tickets related to desktop mobile devices and end-user services in accordance with defined SLA targets.Perform incident and problem management activities including root cause analysis solution implementation and continuous improvement recommendations.Provide IMAC ...

Manage analyze resolve and close IT tickets related to desktop mobile devices and end-user services in accordance with defined SLA targets.
Perform incident and problem management activities including root cause analysis solution implementation and continuous improvement recommendations.
Provide IMAC services including ordering receiving installation delivery repair disposal and inventory management of end-user IT devices.
Respond promptly to service issues and user requests ensuring high levels of user satisfaction.
Install configure and support hardware software and mobile applications particularly on iOS devices.
Maintain accurate hardware and software asset records including recharging activities using relevant asset management and ITSM tools.
Provide consultancy and user support for IT tools and services such as Microsoft 365 MS Teams and related collaboration platforms.
Participate in new IT roll-out and end-user technology deployment projects.
Conduct end-user enablement activities including training guidance and adoption support.
Support the preparation and broadcasting of live events at company locations.
Contribute to digitalization initiatives including Power Platform tools low-code solutions and GenAI support activities.
Deliver high-volume or specialized printing requests and manage print center operations at the IB location.
Coordinate and communicate with external service providers and vendors when required.

Qualifications :

University degree in Information Technologies Computer Science or a related field (or equivalent technical experience).
Minimum 24 years of experience in end-user IT support desktop support or similar roles.
Strong knowledge of desktop operating systems and mobile platforms particularly iOS.
Intermediate knowledge of computer and network security concepts.
Experience with IMAC services and IT asset lifecycle management.
Familiarity with Microsoft 365 MS Teams and enterprise collaboration tools.
Experience working in SLA-driven support and ITSM environments.
Basic knowledge or hands-on experience with Power Platform low-code solutions or GenAI tools is an advantage.
Ability to work with external service providers and vendors.
Strong communication skills and customer-oriented approach.
Proficiency in Turkish; working knowledge of English is an advantage.

Remote Work :

Employment Type :

Full-time

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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