IT Support Professional
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Perform daily operational tasks that include end user IT device installation configuration maintenance as well as monitoring performance recovery scenarios and KPIs
Provide end-to-end local 1st/2nd Level IT support services for end user problems including desktop laptop peripherals and workplace technologies in adherence to strict Service Level Agreements (SLA)
Manage IT inventory and storage by comprehensive stock tracking and proactive asset lifecycle management to support our dynamic tech environment
Act as the local IT specialist for workplace environments unified communication solutions and mobile devices printers contributing to design maintenance and continuous improvement.
Monitor and enhance end-user experience by proactively identifying issues detecting user knowledge gaps and delivering enabling sessions or user trainings
Collaborate closely with local and international stakeholders (e.g. Central IT service partners) on rollouts projects service restorations and inventory lifecycle management.
Handling user issues/requests for authorizations accounts software and solving IT problems in both office and production areas including support for industrial devices and their network connectivity.
Qualifications :
Bachelors degree in computer engineering information technologies or a related field with a strong understanding of IT systems and infrastructure.
Minimum 3 years of experience in IT Support Services with knowledge of IT Service Management principles (e.g. ITIL).
Strong customer-oriented mindset excellent communication skills problem-solving abilities proficiency in Microsoft Office & Windows 11 and practical IT hardware knowledge
Experience with network connectivity communication protocols for industrial devices is a significant plus. (e.g. CCNA is a plus)
A collaborative team player motivated to self-learn and apply new knowledge
Advanced level of English both written and spoken
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Acquisition
- Data Entry
- Commissioning
- Administration Office
- Arbitration
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
