Associate Finance and Accounting
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Handle customer dispute cases across key workflows - Researching & filing card disputes challenging peer to peer disputes recon of card disputes fraudulent ACH research & filing responding to enquiries via e-mail.
- General knowledge of banking and alternative payment channel operating rules.
- Investigate dispute claims and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions.
- Understand chargebacks involving fraudulent activity and provide resolution to prevent future cases.
- Investigate fraud notifications to protect the institution from high-risk activity related losses and improve customer experience.
- Collaborate and escalate complex cases with team members for guidance/assistance as appropriate.
- Respond promptly and exercise exceptional communication skills in an effort to optimize each contact.
- Effectively manage cases and communication using Salesforce Service Cloud.
- Utilize strong de-escalation skills to assist customers in need.
- Meet or exceed established service level agreements and guidelines.
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
- Understand bank operations industry trends & best practices and the rules and regulations that drive the fintech industry.
What are we looking:
- Financial services or banking industry experience: 02 years of experience in dispute management chargebacks risk operations or related financial services.
- Superb attention to detail with the ability to navigate multiple screens & systems.
- Strong analytical organizational written and verbal communication skills.
- Ability to follow structured processes with Workflow instructions and manage time-sensitive tasks with minimal supervision.
- Comfortable working in a fast-paced accuracy-driven operations environment.
- Flexible with work varying time shifts / schedules.
Qualifications :
- Bachelors degree.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Financial Services
- Financial Concepts
- Accounting
- Corporate Finance
- Analysis Skills
- Securities Law
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Analysis
- Financial Modeling
- Financial Planning
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
