Senior Manager, Programs and Initiatives

• Take pride in leading the design and delivery of programs that build a strong culture of exceptional service across the Qantas network.
• Partner with teams across all ports to uplift service standards and deliver consistent customerfocused outcomes.
• Permanent full-time position based in Mascot Sydney

At Qantas we represent Australia to the world. Were known for our spirit mateship and a can-do attitude.  We see it as our responsibility to take ownership and drive outcomes taking the organisation forward.  We wont settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business.  

Reporting to the Head of Programs and Performance the Senior Manager Programs and Initiatives is responsible for leading the end-to-end delivery of key programs and initiatives within the Flight Operations portfolio with specific focus in Flight Training. This role ensures oversight and centralised coordination of portfolio operational commercial and customer readiness across all projects aligning with strategic objectives and regulatory frameworks. 
 
The Senior Manager Programs and Initiatives will oversee program timelines budgets risks and the resolution of complex operational challenges. A key focus will be on ensuring robust governance cross-functional collaboration and stakeholder engagement across internal teams and external business units including Workforce Planning Flight Training Scheduling Sustainability and Fleet. 
 
This role plays a pivotal part in driving workforce planning system integration training development and process implementation to support seamless operational transitions. The role will champion a culture of continuous improvement and deliver initiatives that enhance operational efficiency and elevate the customer experience.

What youll bring to the role: 

• Extensive experience leading complex programs and initiatives ideally within large or operational environments.
• A strong background in designing and delivering business transformation initiatives that create measurable improvement.
• The ability to develop strategies and translate them into clear plans and business cases that drive outcomes.
• Strong analytical thinking with the ability to identify performance improvement opportunities using structured problemsolving financial evaluation and datadriven insights.
• Proven influencing and relationshipmanagement skills with the confidence to engage senior stakeholders and build alignment.
• Excellent communication skills and a practical approach to navigating ambiguity and changing priorities.
• A high level of accountability strong organisational skills and the ability to manage multiple responsibilities effectively.

Why Qantas

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives.

If youre ready to step into a culture that will challenge and excite you submit an application and lets explore how we go places together.

Applications close: 10 January 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Remote Work :

No

Employment Type :

Full-time