Senior Manager, Outbound Product Management
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role:
This role leads the Platform Evangelists within the Strategic Enablement Team (SET) a high-impact group focused on driving platform adoption and customer success through strategic engagements. Reporting to the Director of Outbound Product Management you will manage a team of Outbound Product Managers who operate in high-touch customer environments delivering platform narratives technical expertise and adoption best practices.
You will collaborate closely with Product Management Sales Solution Consulting and Customer Success teams to ensure a unified and effective customer experience. Your leadership will be instrumental in scaling the teams capabilities deepening our knowledge of Now Assist adoption and enhancing the quality of customer engagements.
What You Get to Do in This Role:
- Lead and manage a team of seasoned Principal Product Managers responsible for strategic customer interactions workshops webinars and feedback sessions
- Drive cross-role training initiatives to equip the team with operational insights and Now Assist advisory knowledge.
- Coordinate joint engagement planning with peer organizations to ensure a seamless customer experience from pre-sales to post-GA.
- Standardize and oversee the collection and sharing of customer insights to inform product strategy and roadmap.
- Develop and maintain shared enablement assets including adoption toolkits and best practice documentation.
Qualifications :
To be successful in this role youll have:
- 10 years in product management customer success or related experience.
- Proven experience managing customer-facing teams in enterprise software or platform environments.
- Deep understanding of the Now Platform and ServiceNow solutions especially Now Assist.
- Strong leadership and organizational skills with a track record of scaling teams and driving cross-functional collaboration.
- Excellent communication and storytelling abilities with a focus on strategic messaging and customer impact.
- Comfortable operating in a fast-paced dynamic environment with a win as a team mindset.
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
