• Work with cutting-edge insurance technology platforms
• Drive operational improvements in a collaborative tech environment
• Sydney Brisbane or Melbourne

About the role

As a Service Delivery Specialist Duck Creek youll ensure the smooth operation of critical IT applications within our portfolio. Youll collaborate with internal teams and partners applying ITIL and SIAM practices to deliver reliable services and enable continuous improvement.

This role requires participation in the on-call support roster.

What youll do

• Configure Duck Creek Policy and Billing applications to meet business needs and maintain quality standards.
• Collaborate with architects and project teams to align technical solutions with strategic goals.
• Facilitate Incident Problem Change and Release Management processes to ensure operational stability.
• Monitor service performance track SLAs and drive continual improvement initiatives across systems.
• Build strong relationships with stakeholders and partner teams to deliver seamless service outcomes.

What youll bring

• Hands-on experience in Duck Creek configuration (Policy/Billing modules) and troubleshooting integrations.
• Strong knowledge of ITIL and ITSM frameworks with experience in Incident Change and Problem Management.
• Proficiency in ServiceNow and data analysis for reporting and operational insights.
• Ability to manage operational risk security compliance and vulnerability management.

What Youll Enjoy

Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.

• Hybrid working flexible leave 20 weeks paid parental leave and up to 5 days paid flexible leave annually
• Paid study support career breaks on-the-job learning and a $1000 referral bonus
• Free wellbeing coaching a dedicated Employee Council and confidential EAP access
• Discounts at 400 retailers insurance savings gym memberships and reduced super fees
• Paid volunteer leave donation matching and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 15 Dec 2025 AUS Eastern Daylight Time
Applications close: 12 Jan 2026 AUS Eastern Daylight Time