Technical Support Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Build with us

Businesses deserve better from finance. Less friction more freedom. Since 2004 Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today more than 250000 companies trust our all-in-one platform to get paid manage money and grow on their terms. Simple scalable and built with real businesses in mind.

Were one of Europes fastest-growing fintechs with 900 Mollies across 12 locations. Our people make this growth possible. We move fast build with purpose and care deeply about our customers. Whether youre solving problems building market-leading products or exploring how AI can make work smarter youll have the freedom to create and the trust to deliver.

If youre ready to grow shape the future of fintech and join an ambitious high-performing team this is the place for you.

Your impact

Join our small high-impact Technical Support team in one of our offices in either Lisbon or Maastricht and be the definitive technical voice for our customers and partners. The goal of this role is simple: make sure our customers can run their business effectively by resolving the most complex technical matters primarily focused on the integration of Mollie products and services. You are the critical link between our customers internal customer representatives and our Engineering teams.

Youll deliver technical expertise for custom API integrations and plugins helping customers implement Mollie optimally for their specific setup. This role has high visibility across Product Engineering and Customer teams giving you meaningful ownership and autonomy to solve problems and drive improvements to the technical product and merchant experience. This is a chance to move fast in fintech solve real integration challenges and grow your career within a great team environment.

What youll ship

Deliver direct technical support for custom API integrations and plugins through email and phone.
Advise customers and partners on the best technical implementation of Mollie for their unique systems.
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales Customer Success and Customer Support).
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products.
Develop and deliver internal technical training and documentation to upskill other teams and departments.
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast.

What youll bring

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context.
Proficiency in interacting with RESTful APIs including hands-on experience with request/response debugging using tools like Postman.
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues.
Solid knowledge of Webshop Technologies such as Woocommerce and Prestashop.
Excellent communication skills capable of distilling complex technical issues into clear easy-to-understand messages for diverse audiences.
Fluency in English plus one other language (NL FR DE ES or PT).

Grow your way

At Mollie growth is personal. We believe everyone should have the chance to develop their skills explore new challenges and shape their career on their own terms.

Youll get regular feedback and performance reviews to support your development with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves and we actively hire from within to help you take the next step.

No matter if youre aiming for promotion exploring a different career path or building new skills youll be supported with the tools trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If youre excited by the idea of building whats next for yourself and for thousands of businesses across Europe wed love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping and AI brings that philosophy to life across every team every role every day

AI is core to how we build. It helps us move faster simplify work and make smarter decisions creating real impact for the businesses we serve. Were looking for people who are excited to use AI to shape the future of finance with us.

Required Experience:

Build with usBusinesses deserve better from finance. Less friction more freedom. Since 2004 Mollie has been on a mission to make payments and money management effortless for every business in Europe.Today more than 250000 companies trust our all-in-one platform to get paid manage money and grow on t...