YouTube Policy Support Specialist – German Speaker
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
YouTube Policy Support Specialist German Speaker
Location: LACS Santos Portugal (On-site)
Start Dates: 2 Feb 2026 / 16 Feb 2026
Schedule: Rotational shifts MondaySunday (08:0024:00)
Shuttle provided for late shifts
Role Overview
- We are looking for a German-speaking YouTube Policy Support Specialist to join an on-site Customer Support & Trust & Safety this role you will support YouTube partners and users by reviewing policy-related cases assisting with account and content concerns and ensuring platform standards are respected.
- You will act as a key point of contact between creators and the platform helping maintain a safe and compliant digital environment.
- No prior experience is required full training will be provided.
Key Responsibilities
- Review and handle YouTube policy and support cases
- Assist creators and users with account and content-related inquiries
- Apply platform policies to moderation and support decisions
- Escalate complex cases to internal policy teams when needed
- Deliver high-quality customer support via digital channels
- Maintain accuracy and consistency in case handling
- Contribute to a safe and trusted online ecosystem
Requirements
- Fluent German (C1/C2)
- Good English communication skills
- Strong attention to detail and decision-making ability
- Comfortable working with sensitive online content
- Team-oriented with a customer-focused mindset with or without previous experience
Salary
- Base salary (no experience): 14000/year
- Possible signing bonus:
Benefits
- Language premium: 3240 annually
- Meal allowance: 7.63 per workday (meal card)
- Transportation allowance: 720 per year
- Performance bonus: 5% of annual base salary
- Health & life insurance (family coverage included)
- Permanent contract (180-day probation)
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
