Support Engineer

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Support Engineer

Location: Lisbon Portugal

Work Regime: Full-time & Hybrid (3x office days)

Responsibilities and Tasks:

Ensure proactive monitoring of production and non-production environments.
Handle Level 1 and Level 2 incidents and open support tickets as required.
Perform initial diagnostics apply standard procedures and escalate issues when necessary.
Implement dashboards to monitor environments and production plans.
Collaborate with IT managers to resolve incidents monitor service quality and implement technical changes.
Contribute to updating operational documentation and monitoring instructions.

Requirements

Mandatory Requirements:

Experience in technical support or IT operations (L1/L2).
Knowledge of ticketing tools such as JIRA and GLPI CMDB.
Knowledge of Linux (RHEL) Windows monitoring environments (Nagios/Centreon) and scripting tools (Bash PowerShell).
Data integration and design of interactive dashboards using the ELK stack / Kibana / Grafana.
Availability to participate in on-call or preventive support activities.
Fluency in French (B2 level minimum).

Benefits

Important:

Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based.
Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.

#VisionaryFuture - Build the future join our living ecosystem!

Required Skills:

Mandatory Requirements: Experience in technical support or IT operations (L1/L2). Knowledge of ticketing tools such as JIRA and GLPI CMDB. Knowledge of Linux (RHEL) Windows monitoring environments (Nagios/Centreon) and scripting tools (Bash PowerShell). Data integration and design of interactive dashboards using the ELK stack / Kibana / Grafana. Availability to participate in on-call or preventive support activities. Fluency in French (B2 level minimum).

Job Title: Support EngineerLocation: Lisbon PortugalWork Regime: Full-time & Hybrid (3x office days)Responsibilities and Tasks:Ensure proactive monitoring of production and non-production environments.Handle Level 1 and Level 2 incidents and open support tickets as required.Perform initial diagnosti...