ICP – IQIS Complaint Process Specialist (fmdiv.)

Your contribution to something big:

As a a ICP- IQIS Complaint Process Specialist focused on customer claims you will play a key role in safeguarding Boschs reputation for excellence. You will ensure that customer concerns are addressed with precision transparency and continuous improvement in mind.

• Lead 8D problemsolving: Prepare and manage 8D reports for customer claims (0km and field) within the IQIS system.
• Ensure quality compliance: Submit 8D reports for management approval via WorkOn and ensure alignment with quality standards.
• Drive continuous improvement: Assess the quality of 8D reports identify gaps and support teams in implementing corrective and preventive actions.
• Monitor performance: Track KPIs related to customer complaints and ensure timely internal followup.
• Collaborate crossfunctionally: Work closely with manufacturing engineering and quality teams to ensure robust problem resolution and customer satisfaction.

Qualifications :

What distinguishes you:

Education

• Bachelors or Masters degree in Engineering (Mechanical Industrial Electronics Quality or similar) or equivalent technical experience.
• Background in manufacturing processes is an advantage.

Experience

• Experience in quality engineering customer complaint management or structured problemsolving methodologies.
• Experience in industrial or automotive environments is beneficial.

Knowhow

• Solid understanding of Quality Tools and structured problemsolving methods (8D 5Why Ishikawa etc.).
• Basic knowledge of industrial standards and quality concepts.
• AIrelated skills such as:
  • Ability to use AIpowered tools for data analysis pattern detection and trend identification in customer complaints.
  • Familiarity with machine learning concepts applied to quality improvement and rootcause analysis.
  • Experience using AIassisted reporting tools to accelerate 8D creation or automate KPI dashboards.
  • Understanding of digital and datadriven approaches to enhance problemsolving efficiency.

Languages

• Good command of English both written and spoken.
• German or other European languages are an advantage.

Working Style & Methods

• Structured analytical and detailoriented approach.
• Ability to manage multiple tasks and ensure effective followup with stakeholders.
• Comfortable working with digital tools and datadriven systems.

Personality

• Strong communicator with a collaborative mindset.
• Proactive solutionoriented and committed to quality excellence.
• Curious and open to new technologies including AIbased solutions.

Additional Information :

Work #LikeABosch includes:

Flexible work conditions

Hybrid work system

Exchange with colleagues around the world

  Health insurance

  Medical office (psychology and general clinic) & Social Services Office on site

Training opportunities (p.e. technical training foreign languages training) & certifications

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Great access to public transports

Free transport from Porto

Flexible benefits platform

Free parking lot

Canteen

Success stories dont just happen. They are made...

Make it happen! We are looking forward to your application!

Remote Work :

Yes

Employment Type :

Full-time