Program Manager Last Mile Delivery Experience, Last Mile Delivery Experience
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Job Summary
Last Mile Delivery Experience (LMDX) チームは複雑かつ大規模なデータの分析やオペレーションとの密接な連携を通じてスケーラブルな改善施策の提案を行い配送品質の改善を担うプログラムマネージャー職を募集しています
我々LMDXはAmazonのラストワンマイルの配送品質の改善活動をリードしています一例としてお届け予定日以内の配達率や再配達率などを重要な指標としています日々新規イニシアチブのローンチや配送ステーションの開設がある中で日本全国の配送ステーションを対象に改善活動を進めてゆくために我々は拠点固有の課題とビジネス全体への影響を考慮した上での適切な優先順位づけやデータドリブンな意思決定を何よりも重視しています
このポジションのミッションはアサインされた担当リージョン (関東関西等の粒度を想定) のオペレーションエクセレンス確立と品質指標の改善になります誰もが標準作業を当たり前に行える状態が最高の品質に繋がりますこれらを実現するのは簡単なことではありませんしかしあなたがチームに加わった際は課題のチャレンジングさやビジネスインパクトの大きさにワクワクしていただけると考えていますこのポジションでは担当リージョンの現場責任者との密な連携に必要なコミュニケーション能力現場の状況を数値化し課題を発見するための分析力提案する施策をスムーズに実行に移すために必要なロジカルな説明力ビジネスレベルの日本語英語力が求められます配送ステーション毎に異なる課題に向き合う必要があるため現場主義であることも期待されます
Last Mile Delivery Experience (LMDX) team is looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with operations.
We LMDX are leading Amazons last-mile delivery quality improvement activities. As an example on-time delivery success rate and redelivery rate are important indicator. As new initiatives are launched and new delivery stations are being established every day in order to proceed with improvement activities for delivery stations all over Japan we place the utmost importance on appropriate prioritization and data-driven decision-making after considering issues specific to the site and the impact on the overall business.
The mission of this position is to establish operational excellence and improve quality indicators in the assigned regions of responsibility (e.g. Kanto Kansai). A state where everyone can take standard work as a matter of course leads to the highest quality. Achieving these is no easy feat. However we believe that when you join the team you will be excited by the challenging nature of the issues and the magnitude of the business impact. This position requires communication skills necessary for close cooperation with site managers in the region in charge analytical ability to quantify site conditions and discover issues logical explanation skills necessary to smoothly get alignments on proposed measures and business-level Japanese/English proficiency. Since it is necessary to face different issues at each delivery station it is also expected that you have a true hands-on approach.
More Information
Department: Last Mile(AMZL)
Job:Program / Project Management
Location:Tokyo Office
Key job responsibilities
品質指標の分析および分析結果に関するレポート送付 (日別/週別)
担当リージョンの現場責任者とのBusiness Reviewのファシリテーション(毎週)
配送ステーションおよび配送エリアの視察 (13 日/週)
改善アクションの提案進行中アクションの状況のフォローおよび追加施策の検討
LMDX主導のプロジェクトの担当Regionへの展開サポート
新規品質指標やDashboardの導入検討
改善提案書の作成
他Team主導Projectへの参画
進行プロジェクトの進捗報告必要な際のエスカレーションやサポートの依頼
Analysis of quality indicators and reports on analysis results (daily/weekly)
Facilitating business reviews with site managers in the responsible region (weekly)
Inspection of delivery stations and delivery areas (1-3 days/week)
Proposals for improvement actions
Follow-up on the status of ongoing actions and consideration of additional measures
Deployment support for LMDX-led projects to regions in charge
Consider introducing new quality indicators and dashboards
Preparation of improvement proposals
Participation in projects led by other teams
Progress reports on ongoing projects
Requests for escalations and support when necessary
A day in the life
LMDXチームでは毎朝前日の主要な品質指標を確認するDaily Business Review (DBR) を行っていますこちらの会議の前に担当リージョンの状況を確認するところから一日が始まりますDBR以外ではWeekly Business Review (WBR) Team Meetingや担当リージョンに関係するProjectの定例会などの定期的な会議が58回/週 ほど予定されそれ以外の時間は各Program Managerの裁量に任されます現場の課題を実際に現地に赴いて発見したり現場の責任者とFace to Faceで重要な会議を行うのを目的に担当リージョン内の配送ステーションへの出張も週13回程ある想定です
LMDX Team conducts Daily Business Reviews (DBR) to check the previous days key quality indicators. The day starts by checking the status of the region you are in charge of. Other than DBR regular meetings such as weekly business reviews (WBR) team meetings and regular meetings of projects related to the region in charge are scheduled about 5 to 8 times/week and the rest of the time is left to the discretion of each program manager. It is assumed that there will also be business trips to delivery stations within the region in charge about 1 to 3 times a week for the purpose of discovering issues and meet with those responsible for the site.
- Bachelors degree
- 3 years of program or project management experience
- Experience using data and metrics to drive improvements
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Business level of English and Japanese
- 大卒以上
- プログラムマネジメントまたはプロジェクトマネジメントの経験３年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識例ピボットテーブルとチャート
- ビジネスレベルの英語と日本語
- Experience of Six Sigma/ Lean analytical techniques
- Experience working cross functionally with non-tech teams
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Excited about working in a diverse group and contributing to an inclusive culture
- Six Sigma/Lean analyticalの経験
- Cross-functionalチームと部門を超えて仕事をした経験
- 上級レベルのExcelピボットテーブルVルックアップとSQLの知識
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
我々LMDXはAmazonのラストワンマイルの配送品質の改善活動をリードしています一例としてお届け予定日以内の配達率や再配達率などを重要な指標としています日々新規イニシアチブのローンチや配送ステーションの開設がある中で日本全国の配送ステーションを対象に改善活動を進めてゆくために我々は拠点固有の課題とビジネス全体への影響を考慮した上での適切な優先順位づけやデータドリブンな意思決定を何よりも重視しています
このポジションのミッションはアサインされた担当リージョン (関東関西等の粒度を想定) のオペレーションエクセレンス確立と品質指標の改善になります誰もが標準作業を当たり前に行える状態が最高の品質に繋がりますこれらを実現するのは簡単なことではありませんしかしあなたがチームに加わった際は課題のチャレンジングさやビジネスインパクトの大きさにワクワクしていただけると考えていますこのポジションでは担当リージョンの現場責任者との密な連携に必要なコミュニケーション能力現場の状況を数値化し課題を発見するための分析力提案する施策をスムーズに実行に移すために必要なロジカルな説明力ビジネスレベルの日本語英語力が求められます配送ステーション毎に異なる課題に向き合う必要があるため現場主義であることも期待されます
Last Mile Delivery Experience (LMDX) team is looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with operations.
We LMDX are leading Amazons last-mile delivery quality improvement activities. As an example on-time delivery success rate and redelivery rate are important indicator. As new initiatives are launched and new delivery stations are being established every day in order to proceed with improvement activities for delivery stations all over Japan we place the utmost importance on appropriate prioritization and data-driven decision-making after considering issues specific to the site and the impact on the overall business.
The mission of this position is to establish operational excellence and improve quality indicators in the assigned regions of responsibility (e.g. Kanto Kansai). A state where everyone can take standard work as a matter of course leads to the highest quality. Achieving these is no easy feat. However we believe that when you join the team you will be excited by the challenging nature of the issues and the magnitude of the business impact. This position requires communication skills necessary for close cooperation with site managers in the region in charge analytical ability to quantify site conditions and discover issues logical explanation skills necessary to smoothly get alignments on proposed measures and business-level Japanese/English proficiency. Since it is necessary to face different issues at each delivery station it is also expected that you have a true hands-on approach.
More Information
Department: Last Mile(AMZL)
Job:Program / Project Management
Location:Tokyo Office
Key job responsibilities
品質指標の分析および分析結果に関するレポート送付 (日別/週別)
担当リージョンの現場責任者とのBusiness Reviewのファシリテーション(毎週)
配送ステーションおよび配送エリアの視察 (13 日/週)
改善アクションの提案進行中アクションの状況のフォローおよび追加施策の検討
LMDX主導のプロジェクトの担当Regionへの展開サポート
新規品質指標やDashboardの導入検討
改善提案書の作成
他Team主導Projectへの参画
進行プロジェクトの進捗報告必要な際のエスカレーションやサポートの依頼
Analysis of quality indicators and reports on analysis results (daily/weekly)
Facilitating business reviews with site managers in the responsible region (weekly)
Inspection of delivery stations and delivery areas (1-3 days/week)
Proposals for improvement actions
Follow-up on the status of ongoing actions and consideration of additional measures
Deployment support for LMDX-led projects to regions in charge
Consider introducing new quality indicators and dashboards
Preparation of improvement proposals
Participation in projects led by other teams
Progress reports on ongoing projects
Requests for escalations and support when necessary
A day in the life
LMDXチームでは毎朝前日の主要な品質指標を確認するDaily Business Review (DBR) を行っていますこちらの会議の前に担当リージョンの状況を確認するところから一日が始まりますDBR以外ではWeekly Business Review (WBR) Team Meetingや担当リージョンに関係するProjectの定例会などの定期的な会議が58回/週 ほど予定されそれ以外の時間は各Program Managerの裁量に任されます現場の課題を実際に現地に赴いて発見したり現場の責任者とFace to Faceで重要な会議を行うのを目的に担当リージョン内の配送ステーションへの出張も週13回程ある想定です
LMDX Team conducts Daily Business Reviews (DBR) to check the previous days key quality indicators. The day starts by checking the status of the region you are in charge of. Other than DBR regular meetings such as weekly business reviews (WBR) team meetings and regular meetings of projects related to the region in charge are scheduled about 5 to 8 times/week and the rest of the time is left to the discretion of each program manager. It is assumed that there will also be business trips to delivery stations within the region in charge about 1 to 3 times a week for the purpose of discovering issues and meet with those responsible for the site.
- Bachelors degree
- 3 years of program or project management experience
- Experience using data and metrics to drive improvements
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Business level of English and Japanese
- 大卒以上
- プログラムマネジメントまたはプロジェクトマネジメントの経験３年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識例ピボットテーブルとチャート
- ビジネスレベルの英語と日本語
- Experience of Six Sigma/ Lean analytical techniques
- Experience working cross functionally with non-tech teams
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Excited about working in a diverse group and contributing to an inclusive culture
- Six Sigma/Lean analyticalの経験
- Cross-functionalチームと部門を超えて仕事をした経験
- 上級レベルのExcelピボットテーブルVルックアップとSQLの知識
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
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