Senior Carrier Account Manager, Last Mile Account Management, DSP1.0
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Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Amazon Logistics(AMZL) ではアカウントマネジメント物流領域を担っていただける人材を募集しています本ポジションではAmazon 商品のラストマイル配送に関する戦略を具現化する立案実行そして配送パートナー企業の管理を行います具体的には担当配送パートナーとのビジネス開発に関する協議交渉また契約や取引に関する様々なマネジメント業務を行っていただきますまたパートナー横断的なプロジェクトや新規事業の開発ならびにプロジェクト推進等も担っていただきAmazon配送ネットワークの発展改善にパートナー企業との協業を通じてご貢献頂きます
Amazon Logistics (AMZL)について Amazon Logistics(AMZL) はアマゾンジャパン合同会社のオペレーション部門に属する自社配送を統括する事業部です 購買者様がご注文された商品は大規模な物流センターフルフィルメントセンターから出荷され最終的に Amazonの配送拠点に到着しますAMZLではこの最終配送拠点から購買者様のご自宅に直接商品を届けるプロセスラストマイルを担当しています AMZLのゴールはラストマイル物流を通してお客様に更にご満足頂ける高品質なCustomer Experience顧客体験を提供することです AMZLは物流業界出身者のみならず様々なバックグラウンドスキルをもったメンバーが同じゴールに向かって活躍しています
アカウントマネジメントチームについて アカウントマネジメントチームはAmazonで最も重要なCXCustomer Experienceのひとつである商品の配送に関する戦略立案多様なプロジェクトの実行そして配送パートナーである配送事業者Delivery Service Providersの管理を行います コストマネジメントを含むパートナーとの配送エリア拠点再編によるサービス範囲の最適化また新たな配送チャネルの企画から実行を通してアマゾンの商品を配送する最後の顧客接点であるラストマイル事業におけるCXの改善がこのチームのミッションです アカウントマネジメントチームでは物流業界出身の方のみならず購買担当営業担当コンサルタントプロジェクトマネージャーなど多様なバックグラウンドのメンバーが活躍しています
本ポジションの魅力
- Digitalizationの先端を走るAmazon のリソースを活用した新たなビジネスモデル物流領域の構築をリードし日本のマーケットに大きな影響を与えることができます
- SDGsなどの社会課題の解決に直接的な影響を与えることができるポジションです
- 自由裁量による柔軟な働き方
- 外部の大規模の配送パートナーの経営層とのコミュニケーション交渉による双方のビジネス機会の拡大の実現
Amazon Logistics (AMZL) Team is responsible for the acquisition design construction operation and management of all facilities in the Amazon Delivery Station Network.
We are looking for a talented professional to join our
JP AMZL LMAM (Last Mile Account Management) team who supports the capacity building of AMZL Last Mile network via partnership with DSPs (Delivery service provider) in Japan. This position is a core management function in DSP AM (Account Management) section responsible for DSP partnership management capacity building (procurement) for on-going business as well as to achieve long term strategy of AMZL JP. Specifically they are responsible for senior level business communication and business development to meet customers demand. This position requires strong ownership for DSP program excellent skill/experience on vendor management and strong passion for innovation for customers.
Amazon Logistics (AMZL); AMZL is a division that manages in-house delivery belonging to the operations department of Amazon Japan LLC. Products ordered by customers are shipped from large distribution centers (Fulfillment centers) and finally arrive at Amazons delivery stations. AMZL is responsible for the process (last mile) of delivering products directly from this final delivery station to customers. AMZLs goal is to provide a high-quality customer experience (CX) that further satisfies customers through last-mile logistics. AMZL is expanding and growing in various regions around the world and not only people from the logistics industry but also members with various backgrounds and skills are working towards the same goal.
The Account Management team plans strategies related to product delivery which is one of Amazons most important CX aspects leads various projects and manages Delivery Service Providers. The mission of this team is to optimize the scope of services through reorganization of delivery areas/bases with partners including cost management and to maximize CX in the last-mile service which is the final customer contact point for delivering Amazon products through planning and execution of new delivery Account Management team not only people from the logistics industry but procurement sales consultants program managers such diverse background staff are working.
The benefit of this position
- Lead the creation of a new business model in logistics area by utilizing Amazons resources which leads world digitalization and have a significant impact on the Japanese market.
- Impact on solving social issues such as the SDGs directly
- Flexible ways of working with discretion
- Realize expansion of business opportunities for both partners and Amazon through communication and negotiations with Senior management of large-scale external delivery partners
Key job responsibilities
- 外部の大規模の配送パートナーの経営層とのコミュニケーション交渉による双方のビジネス機会の拡大の実現
- 限られた情報の中で問題やその原因を把握し他部署とのコミュニケーションをリードして対策に関して合意を得推進する
- 社内リーダーシップ層に対し明確且つデータに基づいた記載を用いて分析結果を報告する
- オペレーション財務及び技術的な見解に関して関連部署に対して共有する
- パートナーに対する契約支払いに関して一貫して責任を負う
- 複雑で不確定要素のある社内外の業務環境を深く理解した上で配送チャネル自体の開発改善を行う
- Lead senior level communication/negotiation/business development with large size of external vendors
- Identify issue/root cause with limited information and lead communication across functions and build alignment on solution
- Document and analyze with clear and data driven statement for internal senior /leadership
- Communicate with business and supporting teams from operational financial technical point of view
- Take end to end responsibility for managing contract/payment of partners
- Develop and improve the delivery channel program with deep understandings on complexity and ambiguous internal/external circumstance
A day in the life
30%: 海外を含む関係者との情報交換
30%: 外部パートナーとの交渉調整
20%: 配送チャネル自体の開発企画情報の発信共有
20%: チームの管理人材育成
30%: Interactive input/output with stakeholders including overseas
30%: Negotiations with external partners
20%: Delivery channel program development planning and reporting
20%: Team management and talent development
About the team
Tenets:
We create the future that customers can receive their package anytime anywhere and in any way what they want going beyond their expectation.
To customer:
Achieve the best customer delivery experience not bound by current values by building a stable delivery network with various delivery methods and advanced technologies.
To partner:
Become the No. 1 business partner by building a fair and sustainable business model with safety as top priority.
To Company:
Fulfill a function which promote an implementation of sustainable delivery network with low cost and which Encourage investing for the future
More Information (Japanese Only)
Department: Last Mile(AMZL)
Job:Other
Location:Tokyo Office
*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit 6 years of experience in account/relationship management small business logistics retail/vendor/supplier management or managing external companies/key accounts.
- Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
- Experience in digital advertising and client facing roles with a focus on data analysis
- Relevant experience in using data analytics to solve problems such as customer partner or business performance issues
- Business level of Japanese
- Basic English reading and writing skills
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Last Mile Operations or small parcel packaging experience
- Verbal written and presentation skills particularly in delivering constructive feedback and working through complex issues
- Excellent project management skill
- Experience in collaborating with stakeholders to transform ideas into action
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Logistics (AMZL)について Amazon Logistics(AMZL) はアマゾンジャパン合同会社のオペレーション部門に属する自社配送を統括する事業部です 購買者様がご注文された商品は大規模な物流センターフルフィルメントセンターから出荷され最終的に Amazonの配送拠点に到着しますAMZLではこの最終配送拠点から購買者様のご自宅に直接商品を届けるプロセスラストマイルを担当しています AMZLのゴールはラストマイル物流を通してお客様に更にご満足頂ける高品質なCustomer Experience顧客体験を提供することです AMZLは物流業界出身者のみならず様々なバックグラウンドスキルをもったメンバーが同じゴールに向かって活躍しています
アカウントマネジメントチームについて アカウントマネジメントチームはAmazonで最も重要なCXCustomer Experienceのひとつである商品の配送に関する戦略立案多様なプロジェクトの実行そして配送パートナーである配送事業者Delivery Service Providersの管理を行います コストマネジメントを含むパートナーとの配送エリア拠点再編によるサービス範囲の最適化また新たな配送チャネルの企画から実行を通してアマゾンの商品を配送する最後の顧客接点であるラストマイル事業におけるCXの改善がこのチームのミッションです アカウントマネジメントチームでは物流業界出身の方のみならず購買担当営業担当コンサルタントプロジェクトマネージャーなど多様なバックグラウンドのメンバーが活躍しています
本ポジションの魅力
- Digitalizationの先端を走るAmazon のリソースを活用した新たなビジネスモデル物流領域の構築をリードし日本のマーケットに大きな影響を与えることができます
- SDGsなどの社会課題の解決に直接的な影響を与えることができるポジションです
- 自由裁量による柔軟な働き方
- 外部の大規模の配送パートナーの経営層とのコミュニケーション交渉による双方のビジネス機会の拡大の実現
Amazon Logistics (AMZL) Team is responsible for the acquisition design construction operation and management of all facilities in the Amazon Delivery Station Network.
We are looking for a talented professional to join our
JP AMZL LMAM (Last Mile Account Management) team who supports the capacity building of AMZL Last Mile network via partnership with DSPs (Delivery service provider) in Japan. This position is a core management function in DSP AM (Account Management) section responsible for DSP partnership management capacity building (procurement) for on-going business as well as to achieve long term strategy of AMZL JP. Specifically they are responsible for senior level business communication and business development to meet customers demand. This position requires strong ownership for DSP program excellent skill/experience on vendor management and strong passion for innovation for customers.
Amazon Logistics (AMZL); AMZL is a division that manages in-house delivery belonging to the operations department of Amazon Japan LLC. Products ordered by customers are shipped from large distribution centers (Fulfillment centers) and finally arrive at Amazons delivery stations. AMZL is responsible for the process (last mile) of delivering products directly from this final delivery station to customers. AMZLs goal is to provide a high-quality customer experience (CX) that further satisfies customers through last-mile logistics. AMZL is expanding and growing in various regions around the world and not only people from the logistics industry but also members with various backgrounds and skills are working towards the same goal.
The Account Management team plans strategies related to product delivery which is one of Amazons most important CX aspects leads various projects and manages Delivery Service Providers. The mission of this team is to optimize the scope of services through reorganization of delivery areas/bases with partners including cost management and to maximize CX in the last-mile service which is the final customer contact point for delivering Amazon products through planning and execution of new delivery Account Management team not only people from the logistics industry but procurement sales consultants program managers such diverse background staff are working.
The benefit of this position
- Lead the creation of a new business model in logistics area by utilizing Amazons resources which leads world digitalization and have a significant impact on the Japanese market.
- Impact on solving social issues such as the SDGs directly
- Flexible ways of working with discretion
- Realize expansion of business opportunities for both partners and Amazon through communication and negotiations with Senior management of large-scale external delivery partners
Key job responsibilities
- 外部の大規模の配送パートナーの経営層とのコミュニケーション交渉による双方のビジネス機会の拡大の実現
- 限られた情報の中で問題やその原因を把握し他部署とのコミュニケーションをリードして対策に関して合意を得推進する
- 社内リーダーシップ層に対し明確且つデータに基づいた記載を用いて分析結果を報告する
- オペレーション財務及び技術的な見解に関して関連部署に対して共有する
- パートナーに対する契約支払いに関して一貫して責任を負う
- 複雑で不確定要素のある社内外の業務環境を深く理解した上で配送チャネル自体の開発改善を行う
- Lead senior level communication/negotiation/business development with large size of external vendors
- Identify issue/root cause with limited information and lead communication across functions and build alignment on solution
- Document and analyze with clear and data driven statement for internal senior /leadership
- Communicate with business and supporting teams from operational financial technical point of view
- Take end to end responsibility for managing contract/payment of partners
- Develop and improve the delivery channel program with deep understandings on complexity and ambiguous internal/external circumstance
A day in the life
30%: 海外を含む関係者との情報交換
30%: 外部パートナーとの交渉調整
20%: 配送チャネル自体の開発企画情報の発信共有
20%: チームの管理人材育成
30%: Interactive input/output with stakeholders including overseas
30%: Negotiations with external partners
20%: Delivery channel program development planning and reporting
20%: Team management and talent development
About the team
Tenets:
We create the future that customers can receive their package anytime anywhere and in any way what they want going beyond their expectation.
To customer:
Achieve the best customer delivery experience not bound by current values by building a stable delivery network with various delivery methods and advanced technologies.
To partner:
Become the No. 1 business partner by building a fair and sustainable business model with safety as top priority.
To Company:
Fulfill a function which promote an implementation of sustainable delivery network with low cost and which Encourage investing for the future
More Information (Japanese Only)
Department: Last Mile(AMZL)
Job:Other
Location:Tokyo Office
*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit 6 years of experience in account/relationship management small business logistics retail/vendor/supplier management or managing external companies/key accounts.
- Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
- Experience in digital advertising and client facing roles with a focus on data analysis
- Relevant experience in using data analytics to solve problems such as customer partner or business performance issues
- Business level of Japanese
- Basic English reading and writing skills
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Last Mile Operations or small parcel packaging experience
- Verbal written and presentation skills particularly in delivering constructive feedback and working through complex issues
- Excellent project management skill
- Experience in collaborating with stakeholders to transform ideas into action
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
About Company
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