Guest Service Agent (Hotel Receptionist)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Provide personalised service and a memorable experience for our guests every guest every interaction every day.
- Be an advocate of ALL: Accors loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
- Roster includes working morning afternoon evening and overnight shifts
Qualifications :
- Previous hotel front office reception experience preferable
- Professional telephone manner and exceptional customer service skills
- Excellent communication interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience Opera desirable not essential
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
