Centre Manager (Customer Service)

Midland - Australia

Yearly Salary: $ 65000 - 75000

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role:

We have x3 Centre Manager opportunities across Perth. Our new Centre Managers will join forces with theOperations Manager and wider Perth team to enhance centre performance.

You will be responsible fordriving financial and operational excellence empowering the team on the ground and ensuring thecentre is consistently in presentable shape for our customers all in line with National Storages company values andobjectives.

If your strengths lie in brilliantcustomer serviceand stakeholder managementadministrationoperations andpeoplemanagement this is your opportunity to own the day-to-day running of this centre develop your skills grow and make a real contribution to our success.

Locations:

Centre Manager (Fixed location) - Osborne Park surrounding centres.
Centre Manager (Floating) - Midland Perth Perth Central East Perth Subiaco Rivervale Osbourne Park and Perth Airport.
Centre Manager (Floating) - Belmont Canning Vale Martin Kelmscott Forrestdale Forrestdale Central Byford.

What makes these roles exciting

As a Centre Manager with a fixed homebase in our Osborne Park Centre this is your opportunity to make your mark and build a strong foundation within your centre.

As a floating Centre Manager this is your opportunity can make an impact across a number of centres work within different teams and adapt to a variety of customer needs and look forward to transitioning into a fixed location Centre Manager role with a homebase once the opportunity arises.

Key Responsibilities:

Proven ability to lead support and motivate a team of Storage Consultants to consistently meet or exceed performance targets.
Demonstrated strength in people management including time management delegation performance management and conflict resolution is vital.
Ensuring excellent customer service is consistently delivered.
Overseeing operational excellence and actively managing centre operations including centre presentation maintenance general administration duties security access control inventory management and compliance with health and safety regulations.
Weekly & monthly reporting summarising the centres financial performance directly to the Operations Manager.
Promoting a positive and inclusive team culture that aligns with the companys values and fosters teamwork care and excellence.

About You:

Demonstrated 1 years experience within a management or team leader position in a high-volume setting/similar environment.
Strong conflict resolution knowledge and the ability to de-escalate situations.
Proven ability in working towards sales targets and KPIs.
Proficient at using technology and multitasking between different systems.
Effective communication skills and be able to foster a team building environment
You have a motivated proactive and positive outlook with the willingness to learn and grow with the business
Excellent written and verbal communication skills with a keen eye for detail.
FULL Drivers license and car (required).
Forklift license (desirable).

About Us:

Since 2000 National Storage has become one of Australias leading self-storage providersoperating270 centres in Australia and New Zealand. As an ASX 200 company we prioritise our people and customers driving our success.

Its an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage. With a continual growth plan for expanding our portfolio across Australia and New Zealand we are now looking to recruit 3 Full Time Centre Managersto work in ourPerthlocations. If you are looking to be part of a great company doinggreat thingswedlove to hear from you!

Why Join Us

Join a collaborative high-performing team within a multinational business and ASX 200 listed company.
Rotating roster for great work-life balance.
Structured training with a continued focus on development.
Onsite car park included.
Generous company paid parental leave.
Discounts on a range of storage services including units and merchandise.
Unique wine offers and discounts through our subsidiary company Wine Ark.
24-hour wellbeing support for you and your family through our Sonder partnership.
Reimbursements for approved wellbeing services under our WellNSWallet discounts on a range of leading retailers hotels restaurants and more
Ability to earn referral incentives.

Please be aware that applicants may need to undergo pre-employment checks including reference medical and with consent police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed. Only candidates with the right to work will be considered for this position.

This role is being filled directly by National Storage so agency submissions will only be considered ifrequested.

Required Experience:

Manager

About the Role:We have x3 Centre Manager opportunities across Perth. Our new Centre Managers will join forces with theOperations Manager and wider Perth team to enhance centre performance.You will be responsible fordriving financial and operational excellence empowering the team on the ground and ...