Senior Customer Service Executive

About the Role:

Carbiz is looking for a Senior Customer Service Executive whos ready to take the next step in their career. This is a hands-on senior role for someone who enjoys leading by example supporting teammates and delivering exceptional customer experiences - while being actively developed into a future Team Leader.

Youll play a key role in day-to-day operations vehicle deliveries and customer onboarding while also supporting team training coaching and process improvement. With structured development mentoring and ongoing support this role is designed to fast-track the right candidate into a leadership position.

Why This Role

• Clear progression into a Team Leader role

• Leadership exposure without jumping straight into formal people management

• Ongoing training coaching and mentorship

• Opportunity to influence processes and team performance

• Work closely with Operations leadership

Key Duties & Responsibilities:

• Deliver vehicles to clients ensuring timely professional service

• Provide exceptional customer service resolving enquiries and issues efficiently

• Coordinate vehicle logistics to support smooth daily operations

• Prepare vehicles for hire maintaining high presentation standards

• Support client onboarding ensuring customers feel informed and supported

• Act as a go-to support person for team members assisting with operational questions and challenges

• Assist with onboarding training and coaching of new and existing team members

• Provide constructive feedback and support to help lift team performance

• Manage and resolve more complex customer matters

• Contribute to process improvements and operational efficiencies

About You:

• Proven experience in customer service operations or a similar hands-on role

• Valid Australian drivers license and willingness to travel locally (essential)

• Prior experience in a leadership capacity andenjoys supporting and mentoring others

• Confident communicator with strong problem-solving skills

• Highly organised and able to manage multiple priorities

• Calm under pressure and capable of handling complex customer issues

• Tech-savvy and quick to learn new systems

• Available to work shifts between 7:00am8:00pm MondayFriday with flexibility for weekends or if required

Career Progression & Development:

This role is ideal for someone who wants to step into leadership. Youll receive:

• Structured training and development plans

• Ongoing coaching and mentoring from Operations leaders

• Exposure to team leadership responsibilities

• Clear performance pathways aligned to promotion into a Team Leader role

Perks & Benefits:

• Career Progression Genuine fast-track opportunity into leadership

• Training & Support Ongoing development and mentorship

• Collaborative Team Culture Supportive people-first environment

• Team Celebrations Monthly lunches birthdays and team events

• Employee Wellbeing Program 24/7 access to mental physical and safety support

• Exclusive Discounts Access to benefits via SWAG/Employment Hero and Flare

About Us:

At Carbiz were more than just an award-winning accident replacement vehicle provider. Were committed to keeping our customers lives moving when their car cant offering seamless accident management that helps individuals families and businesses stay mobile and connected. With over 11000 5-star reviews and multiple industry accolades including Business Concepts Automotive Awards 2023 and Australias Best Accident Replacement Service for four consecutive years from weve earned a trusted reputation for delivering reliable like-for-like vehicles when theyre needed most.

By providing quick and efficient solutions Carbiz helps people navigate lifes unexpected disruptions making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers team and partners every time

• Better than yesterday - We grow each day learning from our experiences

• Win with trust - Lead the market by being trusted reliable and helpful

• Collaborative core - Working smarter together

• Valuing people - We respect our people encourage their development and reward their performance

Apply Now:

If youre ready to take the next step in your career and be developed into a future Team Leader click APPLY and our Talent Team will be in touch.