Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Join our team as a Lead Customer Service Representative at Thermo Fisher Scientific where youll contribute to our mission to make the world healthier cleaner and safer. As a key member of our customer service organization youll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. Youll handle complex customer inquiries manage escalations and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our companys growth and innovation goals.
In this role you will develop expertise in Order Management process aspects handling customer transactions related to order status inquiries back orders proofs of delivery expedition support and other related policies & procedures. Youll also serve as a backup for SAP Deployed Countries in Asia Customer Service on Order Management & ANZ Microsoft Dynamic related activities. Additionally youll be responsible for running standardized reports managing block orders and performing simple ad-hoc queries to identify and propose opportunities to improve service customer satisfaction communication and efficiencies.
REQUIREMENTS:
- 4 years of customer service experience in a professional environment
- Preferred Fields of Study: Business Administration Sciences or related field
- Professional certifications in customer service or relevant field are beneficial
- Proven leadership experience with ability to coach mentor and develop team members
- Strong proficiency in ERP systems (SAP Oracle) and Microsoft Office Suite
- Exceptional problem-solving abilities and attention to detail
- Outstanding written and verbal communication skills
- Experience in process improvement and implementing best practices
- Ability to handle complex customer situations with diplomacy and professionalism
- Strong organizational and time management skills
- Demonstrated ability to work independently and as part of a team
- Experience with customer relationship management (CRM) systems
- Ability to work effectively in a metric-driven environment
- Knowledge of quality management systems (ISO cGMP) preferred
- Flexibility to adapt to changing business needs and priorities
- Foreign language skills beneficial
Benefits
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing:Join a company that prioritizes your health & wellbeing with comprehensive benefits wellness programs and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility:Balance your work and personal life with flexible arrangements.
- Extra Leave:Benefit from generous leave policies including the option to purchase additional leave paid birthday leave and company paid parental leave.
- Charitable Giving & Volunteering:Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development:Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning workshops and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
