Customer Service Representative – Terri Scheer Insurance
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Terri Scheer Insurance
Job No: 678310
Adelaide
Permanent Full Time
Call Centre Insurance
A 3
Customer Service Representative Terri Scheer Insurance
Were looking for enthusiastic Customer Service Representatives to join the Terri Scheer Insurance team in Adelaide as a Terri Scheer Specialist. This role is ideal for people who enjoy helping customers solving problems and delivering great service over the phone. No insurance experience is required full training and ongoing support are provided from day one.
Position Overview
- Location: 1 King William Street Adelaide
- Role Type:Permanent Full-Time
- Start Date: Wednesday 11 March 2026
- Salary: $% Super Performance-Based Incentives
About the Role
Youll be the first point of contact for new and existing customers providing friendly knowledgeable support via inbound calls. Your focus will be on service problem-solving and building confidence with customers with opportunities to learn insurance fundamentals over time.
Key responsibilities include:
- Handling inbound customer calls in a professional and supportive manner
- Understanding customer needs and explaining insurance options clearly
- Assisting with policy enquiries updates renewals and cancellations
- Providing accurate information and resolving customer issues
- Delivering a positive end-to-end customer experience
- Working towards achievable service quality and retention targets
- Collaborating with a supportive team-focused environment
- Comprehensive training is provided including systems products customer conversations and insurance fundamentals well set you up for success.
What Were Looking For
You dont need insurance experience were hiring for attitude and customer focus.
Wed love to hear from you if you have:
- A genuine passion for helping customers
- Strong communication and listening skills
- Confidence speaking with people over the phone
- Resilience and the ability to stay calm in busy periods
- Attention to detail and willingness to learn
- Previous customer service call centre retail or hospitality experience (highly regarded but not essential)
Whats In It for You
At Suncorp were committed to supporting both your career and wellbeing:
- Hybrid working model: After probation enjoy the option to work from home up to 4 days per week
- Competitive salary: $60500 base 12% super performance incentives
- Full training & development: Ongoing coaching learning pathways and career progression
- Employee benefits: Discounts across 400 retailers and Suncorp products
- Wellbeing support: Health insurance and gym membership discounts
- Generous leave: 20 weeks paid parental leave for primary carers
- Inclusive culture: A supportive diverse workplace where you can be yourself
Why Join Suncorp
For over 100 years Suncorp has helped Australians protect what matters most. At Terri Scheer youll be part of a team that values empathy integrity and great customer outcomes and where your contribution genuinely matters.
Ready to start your customer service career with us Chase the sun apply online today.
Not sure if you meet every requirement Thats okay. We value diverse backgrounds and experiences and we encourage you to apply if this role excites you.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
