Customer Service Specialist III

As QuidelOrtho continues to grow we are seeking a Customer Service Specialist III. The Customer Service Specialist(CSS) III serves as a senior specialist within the customer support organization. This role not only supports the day-to-day customer needs but incorporates advanced problem-solving data interpretation cross-functional leadership and the ability to drive operational results with minimal oversight. The CSS III acts as a subject matter expert trusted liaison across teams and a developing backup for leadership when needed. This position provides direct support to the North America Field Sales Organization and delivers high-touch white glove support to designated vulnerable or strategic accounts.

The Customer Service Specialist III role is customer-facing and is a direct representation of QuidelOrtho.

The Responsibilities

• Manage the end-to-end customer order lifecycle across multiple channels (phone fax email e-commerce) ensuring accuracy compliance and timely fulfillment

• Exercise sound judgement in time-sensitive patient-impacting situations to balance risk compliance and service continuity for diagnostic testing

• Serve as primary contact for customer inquiries and complaints applying analystical problem-solving and critical thinking to deliver timely closed-loop resolutions that reduce repeat requests

• Serve as primary point of contact for the North America Field Sales organization within specified geographical region providing proactive timely and accurate support for order practices program requirements and escalations

• Deliver white-glove support to vulnerable strategic or high-impact accounts; ensure issues are resolved with urgency ownership and proactive communication.

• Provide mentorship and training to new and existing team members

• Perform other work-related duties as assigned.

• This position is not currently eligible for visa sponsorship

The Individual

Required:

• Education: High School Diploma required

• Experience: 3-5 years experience in customer service contracting operations or a related field

• Demonstrated ability to compile/analyze data and communicate insights effectively

• Strong Interpersonal skills with the ability to influence without authority

• Excellent written and verbal communication skills including executive-level communication

• Strong organizational skills and ability to manage multiple high-priority tasks simultaneously

• Ability to navigate multiple complex tools and systems proficiently

Preferred:

• BS/BA degree in business or related field preferred

Key Working Relationships:

Internal

• NA Field Sales Organization

• Contracting & Pricing Teams

• Senior Leadership

• Customer Service Leadership Team

• Warehouse teams

External

• White Glove & Strategic Customers and Accounts

• Distributor partners

• 3rd Party logistics providers

The Work Environment

Typical office environment

Salary Transparency

The salary range for this position takes into account a wide range of factors including education experience knowledge skills geography and abilities of the candidate in addition to internal equity and alignment with market data. At QuidelOrtho it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $45000 to $53000 and is eligible for the Global Bonus Plan. QuidelOrtho offers a comprehensive benefits package including medical dental vision life and disability insurance along with a 401(k) plan employee assistance program Employee Stock Purchase Plan paid time off (including sick time) and paid Holidays. All benefits are non-contractual and QuidelOrtho may amend terminate or enhance the benefits provided as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals including individuals with disabilities have an opportunity to apply for those positions that they are interested in and qualify for without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact us at

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