Technical Support Specialist

Pekin, IL - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Serve as the primary technical point of contact for customers

Join our team as a Technical Support Specialist where youll provide expert guidance on equipment operation troubleshooting and parts identification. Youll collaborate across teams and directly with customers to deliver solutions that ensure reliable performance customer satisfaction and continuous improvement.

Our Technical Support team bridges customers engineering and sales to deliver reliable solutions.

Your responsibilities

Provide expert guidance on equipment assembly operation and troubleshooting
Identify and recommend correct or alternate part numbers for repairs/replacements
Conduct on-site support visits and deliver technical training to customers
Collaborate with Sales Order Desk Engineering and Quality teams
Escalate systemic issues and share customer insights with Product Development
Document recurring issues and support continuous improvement initiatives

What you bring

10 years of mining crusher mechanical experience. A college diploma or degree in a technical field is an asset but not required.
Strong technical knowledge to diagnose Metso-HP MP Symons Omnicone GP Allis-Chalmers Sandvik-H/CH S/CS Cone and Gyratory Crushers.
Ability to interpret engineering drawings BOMs and manuals
Clear communication skills for customer and cross-team collaboration
Problem-solving mindset with focus on root cause analysis
Experience providing on-site technical support and training
Commitment to customer satisfaction and long-term reliability

As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team our commitment to equal opportunity and eliminating bias we kindly request that you exclude personal information such as age ethnicity marital status number of children and photographs from your application materials.

What we offer:

Competitive benefits package including health dental disability life and voluntary insurance options.
PTO 10 annual holidays and parental leave.
Flexible work schedule for work-life balance.
401(k) with company matching.
Employee Assistance Program.

FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit Experience:

Serve as the primary technical point of contact for customersJoin our team as a Technical Support Specialist where youll provide expert guidance on equipment operation troubleshooting and parts identification. Youll collaborate across teams and directly with customers to deliver solutions that ensur...