Technology Support Specialist I
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About This Position
Were seeking an On-Site Technical Support Technician to help keep daily IT operations running smoothly and ensure employees can rely on their this role youll support a variety of audio-visual tools troubleshoot devices assist with events and provide excellent customer service across your assigned location. Youll also contribute to creating a seamless and reliable tech environment for all users.
Job ResponsibilitiesSupport daily troubleshooting for PCs Macs applications audio-visual tools and network connectivity issues.
Manage ServiceNow tickets by prioritizing requests meeting SLAs and ensuring timely resolution.
Handle asset management activities including shipping receiving tracking and lifecycle management of hardware.
Provide event and meeting support including AV setup on-site assistance and occasional off-site coverage.
Offer VIP/white-glove support and remote-hands assistance for network operations teams when needed.
Experience supporting Microsoft Windows macOS and Microsoft applications such as Outlook Teams OneDrive and Office 365.
Ability to troubleshoot AV systems including Microsoft Surface Hubs Crestron Microsoft Teams Rooms and related equipment.
Strong customer service and communication skills with the ability to multitask in a fast-paced environment.
Ability to stay organized while supporting multiple users issues and locations.
Experience providing on-site technical support or working with enterprise-level hardware and software tools.
May support additional technologies such as Condeco Barco ClickShare Polycom Cisco and digital display equipment.
Potential for occasional travel to other locations or client sites when required.
Some after-hours support may be needed based on business needs.
Opportunity to grow technical skills and support large-scale enterprise operations.
YUPRO Placement is the nations leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
