Systems Trainer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Full-time position (76 fortnightly hours)
- 1 year fixed term contract
- Competitive annual salary Super Salary Packaging*(toincreaseyour take home pay)
- Located inAdelaidewith potential for flexible working
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit secular community organisation helping people to overcome difficulties and bring about positive change in their lives. We offer services for families couples and individuals of all agesbackgroundsand find outmoreabout RASA go to.
Whowe arelookingfor
Were looking for a Systems Trainer with strong instructional design skills excellent communication abilities and a talent for turning complex technical concepts into clear practical training. You will be highly adaptable confident working with users of all digital literacy levels and skilled at providing hands-on support that builds capability and drives successful system adoption.
To be successful in this role you will have:
- Functional knowledge of Salesforce (preferably Nonprofit Cloud/NPSP) or a similar complex client management system understanding user interface and basic operational workflow.
- Specific demonstrated experience and effective strategies for training individuals with low digital literacy fear of technology or significant barriers to digital adoption.
- Demonstrated success in designing and delivering practical hands-on training to a diverse adult workforce ideally within the community health or non-profit sectors.
It would be a bonus if you have:
- Certificate IV (AQF level 4) qualification in Training & Assessment of equivalent.
What you will be doing
- Design simplified practical and highly visual training content (e.g. job aids process maps short videos physical tip sheets) that moves beyond traditional software documentation.
- Create learning pathways that focus on doing the new process rather than understanding the underlying technology employing hands-on scenario-based learning and minimised technical jargon.
- Ensure all training directly ties system use (Pirkutu HRIS Payroll and Other Systems) to the new cohesive RASA global business processes (the why and how of the work) making the change relevant to staffs daily responsibilities.
- Conduct hands-on small-group and one-on-one training sessions using adult learning principles focusing on patience repetition and immediate application of skills in a safe environment.
- Lead the on-the-ground stabilisation efforts including regular floor-walking (visiting users at their desks) to provide in-the-moment coaching and troubleshooting ensuring new processes stick.
- Work with Managers to identify and mentor local Champions or Super Users to build sustainable peer-to-peer support across the organisation.
For more informationyou can read the fullPosition Description.
If thisroleis what you are looking forwedlove to hear from you.
Enquiries: Any enquiries can be addressed toHarsha on
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Australia’s leading non-profit offering free and low-cost relationship counselling, family dispute resolution, domestic violence support services and more.
