Field Service Engineer, PSO, Amazon Prime Air
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Job Location:
Seattle, OR - USA
Yearly Salary:
$ 116300 - 201200
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Here at Amazon we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly cost-effectively andmost importantlysafely in less than an hour And how do you do it in a way that can scale Our teams of hundreds of scientists engineers aerospace professionals and futurists have been working hard to do just that! We are delivering to customers and are excited for whats to come. If you are seeking an iterative environment where you can drive innovation apply state-of-the-art technologies to solve real world delivery challenges and provide benefits to customers Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: Prime Air (PA) is seeking a Product Support Engineering (PSO) Field Service Engineer to assist in troubleshooting and diagnosis of day to day problems within our ultra-fast drone delivery operations.
This role will be responsible for ensuring a high degree of technical reliability within drone operations working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design. On the front line of drone system operations you will establish and maintain close relationships with drone maintainers and operators and provide engineering analyses and solutions to improve the system use experience and uptime. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.
This role is a core member of the PA Product Support Organization (PSO) Engineering team serving as a the first line liaison between operator/maintainer experiences and design engineering improvements or this position you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical electrical software development basics) skills are essential as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazons ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
* Investigate daily system performance for anomalies deliver solutions to operations and maintenance team escalations
* Assist with launches of new operational sites regions* Lead cross-functional system investigations with engineering maintenance and operations teams to optimize drone system performance metrics and drive improvements * Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens * Develop and maintain documentation for technical procedures * Deliver measurable system behavior improvements based on data analysis that impacts customer experience proactively engaging stakeholders to advocate for customers * Communicate effectively across all organizational levels presenting strategies and results to senior leadership and operational partners
- Bachelors degree in a STEM discipline
- 3 years of systems engineering or 2 years of systems engineering experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross-functionally with tech and non-tech teams
- Experience in aviation regulatory compliance
- Experience with AWS
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116300/year in our lowest geographic market up to $201200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This role will be responsible for ensuring a high degree of technical reliability within drone operations working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design. On the front line of drone system operations you will establish and maintain close relationships with drone maintainers and operators and provide engineering analyses and solutions to improve the system use experience and uptime. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.
This role is a core member of the PA Product Support Organization (PSO) Engineering team serving as a the first line liaison between operator/maintainer experiences and design engineering improvements or this position you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical electrical software development basics) skills are essential as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazons ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
* Investigate daily system performance for anomalies deliver solutions to operations and maintenance team escalations
* Assist with launches of new operational sites regions* Lead cross-functional system investigations with engineering maintenance and operations teams to optimize drone system performance metrics and drive improvements * Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens * Develop and maintain documentation for technical procedures * Deliver measurable system behavior improvements based on data analysis that impacts customer experience proactively engaging stakeholders to advocate for customers * Communicate effectively across all organizational levels presenting strategies and results to senior leadership and operational partners
- Bachelors degree in a STEM discipline
- 3 years of systems engineering or 2 years of systems engineering experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross-functionally with tech and non-tech teams
- Experience in aviation regulatory compliance
- Experience with AWS
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116300/year in our lowest geographic market up to $201200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
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