Field Technician

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Position available for extensions.

Join the Client as a Field IT Support Technician serving as a vital link for tech support across our statewide operations. Youll be the go-to expert providing hands-on technical support to end users across Arkansas ensuring our team has the technology they need to protect and preserve our natural resources.

What Youll Do

End-User Support: Support for desktops laptops and mobile devices (Windows iOS Android) across multiple field offices.

System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.

Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.

Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

Identity Management: Manage user group and computer accounts within a centralized directory service.

Training & Compliance: Assist with security awareness training and phishing simulations.

Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

Field Assistance: Serve as the eyes and ears in the field providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

3 years of experience in each of the following:

Field technician support

Desktop and laptop troubleshooting

Mobile device support

Network administration and support

Software installation and maintenance

Peripheral device configuration

Help desk/telephone support

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

CompTIA A Network or similar IT certifications

Experience with macOS support

Google Workspace administration experience

Experience in government or conservation organizations

Technical Skills

Windows 10/11 operating systems

Microsoft 365 and Office Suite

Active Directory administration

iOS and Android mobile device management

Basic networking (TCP/IP DNS DHCP)

Antivirus and security software

Remote support tools

What Were Looking For

The ideal candidate takes ownership of their work demonstrates problem-solving initiative and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Skill	Required / Desired	Amount	of Experience
Field Technician Support	Required	3	Years
Desktop & laptop support (Windows 10/11)	Required	3	Years
Handheld device support (IOS & Android mobile device management)	Required	3	Years
Network administration and support (TCIP/IP DNS DHCP)	Required	3	Years
Software installation and maintenance	Required	3	Years
Peripheral device configuration	Required	3	Years
Helpdesk/Telephone support	Required	3	Years
Antivirus and security software	Required	3	Years
Remote support tools	Required	3	Years
CompTIA Certification	Highly desired

Position available for extensions. Join the Client as a Field IT Support Technician serving as a vital link for tech support across our statewide operations. Youll be the go-to expert providing hands-on technical support to end users across Arkansas ensuring our team has the technology they need to...