Service Engineer 1
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Description:
Commercial Title: CS Engineer - Pace Specialist Trainer
Notes from Intake Call
1. Why do you need to hire for this role New or backfill
New positions created due to upcoming IT infrastructure changes within the organization.
2. Work Model (Remote/Onsite/Hybrid)
Remote role.
3. Travel Requirements
Candidate will need to travel to the following locations as needed:
Travel to certain client locations for training sessions.
4. Required Experience
Associate degree or college or military experience in a related technical field.
Strong technical/electrical background required.
Biomedical med tech or similar hands on technical experience is a plus.
Open to:
o Entry level candidates with technical training
o Candidates transitioning from the military
Minimum level: Foundation-level technical education or equivalent hands on training.
5. Hiring Timeline
ASAP manager wants to move quickly.
6. Interview Process
Two interviews total
o 1st interview: Screening/technical assessment
o 2nd interview: Potential manager interview
7. Work Hours
8:00 5:00 during the first year
After FTE conversion the shift may change to later hours including potential shift differentials
8. Top 5 Must Have Skills
1. Strong customer communication skills; ability to interact directly with clients.
2. Technical acumen - ability to understand software support peers and troubleshoot.
3. Ability to repair/diagnose equipment and perform technical issue resolution.
4. Team-oriented mindset; works well with cross functional teams.
5. Ability to lead training on software updates for peer groups.
9. Nice to Have Skills
Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments
10. Additional Notes
Role involves training peers across approx. 100 training sessions each 2 days long.
Individual trainer is expected to deliver 15 20 sessions.
Locations for the 5 roles:
Northeast - Philadelphia PA
Southeast - Atlanta GA
Central - Chicago IL
Midwest - Dallas TX
West - Denver CO
This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer you will be responsible for:
Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.
As a subject matter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
After the full launch of the PACE software you will play a key role in the hyper care phase for 30 to 90 days depending on the speed and success of the transition.
Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.
A customer service engineer has the following skills and responsibilities:
You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.
You are in a field-based customer-facing role that primarily installs services maintains and modifies client imaging equipment at customer sites.
You are the Face of client to the customer.
You support a variety of diagnostic imaging equipment.
You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
You report to the Regional Service Manager at client Medical Solutions as a CSE.
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1. Why do you need to hire for this role New or backfill
New positions created due to upcoming IT infrastructure changes within the organization.
2. Work Model (Remote/Onsite/Hybrid)
Remote role.
3. Travel Requirements
Candidate will need to travel to the following locations as needed:
Travel to certain client locations for training sessions.
4. Required Experience
Associate degree or college or military experience in a related technical field.
Strong technical/electrical background required.
Biomedical med tech or similar hands on technical experience is a plus.
Open to:
o Entry level candidates with technical training
o Candidates transitioning from the military
Minimum level: Foundation-level technical education or equivalent hands on training.
5. Hiring Timeline
ASAP manager wants to move quickly.
6. Interview Process
Two interviews total
o 1st interview: Screening/technical assessment
o 2nd interview: Potential manager interview
7. Work Hours
8:00 5:00 during the first year
After FTE conversion the shift may change to later hours including potential shift differentials
8. Top 5 Must Have Skills
1. Strong customer communication skills; ability to interact directly with clients.
2. Technical acumen - ability to understand software support peers and troubleshoot.
3. Ability to repair/diagnose equipment and perform technical issue resolution.
4. Team-oriented mindset; works well with cross functional teams.
5. Ability to lead training on software updates for peer groups.
9. Nice to Have Skills
Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments
10. Additional Notes
Role involves training peers across approx. 100 training sessions each 2 days long.
Individual trainer is expected to deliver 15 20 sessions.
Locations for the 5 roles:
Northeast - Philadelphia PA
Southeast - Atlanta GA
Central - Chicago IL
Midwest - Dallas TX
West - Denver CO
This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer you will be responsible for:
Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.
As a subject matter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
After the full launch of the PACE software you will play a key role in the hyper care phase for 30 to 90 days depending on the speed and success of the transition.
Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.
A customer service engineer has the following skills and responsibilities:
You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.
You are in a field-based customer-facing role that primarily installs services maintains and modifies client imaging equipment at customer sites.
You are the Face of client to the customer.
You support a variety of diagnostic imaging equipment.
You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
You report to the Regional Service Manager at client Medical Solutions as a CSE.
Additional Details
- Does this worker qualify for overtime : Yes
- Scorecard Category : Engineering
- Commercial Title : Customer Service Engineer - Pace Specialist Trainer
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
- Is this position for a pre-identified (PAYROLLED) candidate : RECRUITED
- If this is a pre-identified (PAYROLLED) candidate please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the pre-identified candidates resume
- Will this contingent worker require a computer or systems access or utilize a timeclock : Yes
- Time System : Fieldglass
- Timeclock/Shift : NA - Time is not tracked in any systemNA
- Enter Shift Start and End Time : 8AM to 5PM
- Is there potential for this to convert to a full time position : Yes
- Non-Employee Class : Temporary Agency Worker
- Will the worker be required to travel for client : Yes
- Is there potential for this assignment to be extended beyond 13 weeks : Yes
- Type of assignment : Full-time
- Will this position require a DEA background check clearance : No
- Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start not applicable in the following states: Alabama Florida Iowa Kansas Montana North Dakota Tennessee Texas and Utah. States subject to change
| Qualification | Assessment |
|---|---|
| Must Have | |
| Admin | |
| CCWSCSVCC | No |
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
