Customer Service Engineer Pace Specialist Trainer

Cary, MS - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis treatment and follow-up care empowering healthcare providers worldwide.

Job Title: Customer Service Engineer - Pace Specialist Trainer

Location: Cary NC 27511

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Shift: 8:00 5:00 during the first year
After FTE conversion the shift may change to later hours including potential shift differentials

Job Description

This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer you will be responsible for:
Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.
As a subject matter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
After the full launch of the PACE software you will play a key role in the hyper care phase for 30 to 90 days depending on the speed and success of the transition.
Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.
A customer service engineer has the following skills and responsibilities:
You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.
You are in a field-based customer-facing role that primarily installs services maintains and modifies client imaging equipment at customer sites.
You are the Face of client to the customer.
You support a variety of diagnostic imaging equipment.
You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
You report to the Regional Service Manager at client Medical Solutions as a CSE.

Required Experience

Associate degree or college or military experience in a related technical field.
Strong technical/electrical background required.
Biomedical med tech or similar hands on technical experience is a plus.

Open to:

Entry level candidates with technical training
Candidates transitioning from the military
Minimum level: Foundation-level technical education or equivalent hands on training.

Top 5 Must Have Skills

Strong customer communication skills; ability to interact directly with clients.
Technical acumen - ability to understand software support peers and troubleshoot.
Ability to repair/diagnose equipment and perform technical issue resolution.
Team-oriented mindset; works well with cross functional teams.
Ability to lead training on software updates for peer groups.

Nice to Have Skills

Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments

Additional Notes

Role involves training peers across approx. 100 training sessions each 2 days long.
Individual trainer is expected to deliver 15 20 sessions.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of...