Senior Manager Collection

About Godrej Properties Limited:

Godrej Properties brings the Godrej Group philosophy of innovation sustainability and excellence to the real estate industry. Each Godrej Properties development combines a 125-year legacy of excellence and trust with a commitment to cutting edge design technology and FY 2021 Godrej Properties emerged as the largest developer in India by the value and volume of residential sales achieved.

Godrej Properties has deeply focused on sustainable 2010 GPL committed that all of its developments would be third party certified green and again in 2022 the Global Real Estate Sustainability Benchmark ranked GPL #1 globally amongst listed residential developers for its sustainability and ESG 2017 GPL was one of the founding partners of the Sustainable Housing Leadership Consortium (SHLC) whose mission is to spread sustainable development practices across the Indian real estate recent years Godrej Properties has received over 300 awards and recognitions including the Porter Prize 2019 The Most Trusted Real Estate Brand in the 2019 Brand Trust Report Builder of the Year at the CNBC-Awaaz Real Estate Awards 2019 and The Economic Times Best Real Estate Brand 2018.

To lead the collections function for the Pune region by ensuring timely recovery of customer payments maintaining low ageing of receivables and supporting business cash flow targets. The role involves close coordination with CRM Sales Legal and Finance teams to ensure customer satisfaction while maintaining the companys financial discipline.

Key Responsibilities:

Collections & MIS

• Prepare AOP / CBE Collection Target
• Track and report progress against collection AOP CBE & efficiency across projects and teams
• Conduct Collections & Efficiency Reviews
• Consolidate updates from Team Leaders (TLs) and maintain real-time dashboards
• Develop aging reports bucket analysis and delinquency trends

Lead Follow-ups & CRM

• Coordinate follow-ups on REDCo leads to ensure timely conversion
• Follow up with team to generate REDCo leads
• Conducting review on the Leads generated and status

Strategic Reporting

• Conduct weekly zonal review meetings with RCCHS
• Prepare monthly and quarterly dashboards for senior leadership
• Support MD reviews with actionable insights and performance summaries
• Benchmark collection performance

Billing & Operations

• Collaborate with operations and site teams to track milestone billing
• Validate billing schedules and ensure timely invoicing
• Escalate billing discrepancies or delays

Registrations & Cancellations

• Track customer registrations and ensure compliance with timelines
• Conduct registrations reviews
• Conduct cancellation analysis to identify root causes and financial impact
• Recommend strategies to reduce cancellations and improve retention

Cash Flow & Forecasting

• Assist in cash flow forecasting based on collection trends
• Highlight potential shortfalls and suggest corrective actions
• Support treasury and finance teams with real-time data

Stakeholder Coordination

• Liaise with legal finance CRM and operations teams for end-to-end visibility
• Act as a bridge between field teams and management for strategic alignment

Who are we looking for

Qualifications & Experience:

• Graduate / Postgraduate in Finance Commerce or Business Administration.
• 1015 yearsof relevant experience in Collections / Customer Accounts / Receivables Management preferably in the Real Estate sector.
• Strong understanding of RERA norms real estate billing and recovery processes.

Key Skills & Competencies:

• Excellent negotiation and communication skills.
• Strong analytical and numerical ability.
• Customer-focused approach with a problem-solving mindset.
• Proficiency in MS Excel SAP and CRM systems.
• Leadership and team management abilities.

An inclusive Godrej

Before you go there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognize merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality race color religion caste gender identity or expression sexual orientation disability age or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you apply now!

We look forward to meeting you.

Required Experience:

Senior Manager