Application Support Consultant (Hybrid)

APPLICATION SUPPORT CONSULTANT(HYBRID LISBON)

Portuguesecompany hires for remote position
Location:Lisbon Portugal (2 days onsite per week)
Only candidates already based in Portugal willbe considered.
LanguageRequirements: Fluent English and Portuguese
Seniority: 3 years
Hiring Model: B2B
Client Sector: Banking &Financial Services
Instructions:Please send your CV in English and make sure to include all skills andexperience that match the requirements of the opportunity. This willsignificantly increase your chances of success

We are looking for an experienced ApplicationSupport Consultant to work in a production-oriented business-critical environmentensuring high availabilityreliability and performance of applications within the banking and financial services role combines traditional applicationsupport with a modernreliability-first and automation-driven mindset.

Important: Allmandatory requirements listed below mustbe clearly and explicitly stated in the CV.Applications missing any required skill or experience will not be considered.

Key Responsibilities

Provide User& Incident Support including ticket intake triage and resolution(incidents service requests problems)

Communicate incident status resolutions andworkarounds clearly to business users

Contribute to monitoring and alertingenabling early detection of performance degradation

Support healthchecks and observability tools such as Dynatrace New Relic or Prometheus

Prepare pre-productionand production environments supporting releases and change management

Participate in post-incident reviews (post-mortems)including root-cause analysis andpreventive actions

Build and maintain knowledge base documentationFAQs and how-to articles

Collaborate closely with Application Support Development CloudOperations and specialist teams

Propose processimprovements tooling enhancements and metric-driven optimizations

Technical & ProfessionalRequirements (Mandatory)

Minimum3 years of professional experience in Application Support orsimilar roles

Strong experience in IT Application Support (productionenvironments)

Proficiency in SQL Windows environments Ansible and Jenkins

Hands-on experience with Monitoring toolsespecially Dynatrace

Strong background in automation particularly Ansible

Solid understanding of Cloud fundamentals

ITILCertification mandatory

Strong behavioralcompetencies including resilienceteamwork and client focus

Innovativeand transformational mindset

FluentEnglish (written and spoken) mandatory

Additional Information

ClientSector: Banking & Financial Services

WorkModel: Hybrid 2days onsite per week

Location:Lisbon

Keywords (must appear in theCV)

Application Support Consultant ApplicationSupport Incident Management ITIL Monitoring Dynatrace ObservabilityAutomation Ansible Jenkins SQL Windows Cloud Fundamentals ReleaseManagement Change Management Post-Incident Review Root Cause AnalysisBanking Financial Services English Fluent

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