Complex Living Intake Manager

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

At Claro we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services delivering excellence in complex support. With 30 years of experience and national coverage we provide the right homes supports and transitions guided by expertise and delivered with care.

The Opportunity:

The Complex Living Intake Manager plays a pivotal role in shaping each participants first experience of Supported Independent Living (SIL) at Claro. This position ensures every SIL transition is thoughtful safe and genuinely person-centred combining clinical oversight compatibility assessment and workforce readiness to create living environments where people feel secure respected and empowered to thrive.

You will champion Claros commitment to dignity choice safety and genuine connection ensuring new clients begin their journey feeling welcomed understood and confident in their home.

Key Responsibilities:

Lead the end-to-end SIL intake and onboarding process for individuals entering Complex Living supports.
Conduct clinical behavioural and environmental assessments within SIL settings to determine readiness and suitability.
Develop holistic SIL Support Plans that integrate clinical needs daily living goals behavioural supports cultural considerations and lifestyle preferences.
Ensure SIL onboarding processes align with AHPRA standards NDIS Practice Standards and Claros Clinical Governance Framework.
Partner with Learning & Development to deliver adult-learningfocused training tailored to SIL environments.
Ensure CALD (Culturally and Linguistically Diverse) awareness and culturally responsive practice are integrated into SIL planning and workforce development
Develop professional onboarding and induction resources that support consistent SIL practice and long-term workforce capability.
Build strong respectful relationships with participants families Support Coordinators allied health professionals and SIL teams.

To be successful in this role you will have:

Registered Nurse with current AHPRA registration/Strong clinical risk assessment capability
Proven ability to conduct comprehensive assessments (clinical behavioural environmental) and translate findings into actionable plans.
Demonstrated experience in Supported Independent Living or complex disability environments
Strong support needs risk judgment and SIL operational knowledge
Strong stakeholder engagement and communication skills
Skilled in assessing compatibility for shared living arrangements
Experienced in workforce training and adult learning methodologies
Demonstrated commitment to dignity choice safety inclusivity and person-centred practice

Whats in it for you:

Hybrid working model and loads of flexibility including fortnightly RDOs.
A kind collaborative team that values your voice and growth
A workplace that lives our values every day in every interaction.
Friendly team environment with a great community care spirit
Employee Assistance Program for staff and their families

How to apply

To apply select the apply button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date apply today!

We pride ourselves on being an equal opportunity employer committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability people of all ages cultural identities gender identities and expressions & LGBTIQA people

Required Experience:

Manager

About UsAt Claro we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services delivering excellence in complex support. With 30 years of experience and national coverage we provide the right homes supports and transitions guided ...