Sr Software Engineer (4-7 yrs of exp in ITOM, CMDB, CSDM & ITSM)

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

About this Role:

We are looking for a motivated and well-roundedServiceNow Developerwith strong technical expertise and a passion for building scalable solutions. You will work closely with stakeholders architects and business analysts to design develop and implement ServiceNow solutions that drive continuous improvement across Gartner.

What Youll Do:

• Design develop and implement solutions within the ServiceNow platform following best practices.

• Provide guidance to junior developers and participate in code reviews to ensure quality and compliance.

• Conduct code reviews to ensure code quality based on ServiceNow best practices.

• Proactively identify issues troubleshoot issues and provide fixes work on Support tickets.

• Help stakeholders adopt to new features of ServiceNow.

• Maintain knowledge of the latest ServiceNow features.

• Document processes or Technical Design Documents.

• Work closely with the stakeholders and the ServiceNow Product owner ServiceNow Architect and Business Analyst to build solutions.

What Youll Need:

4-7 years experience in software development in ServiceNow

Must Have:

• Hands-on experience working on ITOM (Discovery Service Mapping CMDB CSDM Event Management Service Graph Connectors) HRSD (Employee Centre) ITSM Pro (Virtual Agent Predictive Intelligence Performance Analytics). Experience in end-to-end implementation or major enhancements in at least two of these areas.

• Possess advanced ServiceNow Technical skills - Business Rules Script Includes Client scripts UI Policies ACLs Import Sets Transform maps MID Server configuration.

• Worked on Integrating ServiceNow with other tools.

• Understanding of Generative AI and LLMs including Agentic AI framework from ServiceNow.

• Experience guiding junior developers.

• Experience collaborating with Business Analyst and Architect to provide solutions and estimate level of effort.

• Familiarity with Agile development practices and tools (e.g. Jira).

• Good communication skills and interpersonal skills.

• Certifications: Certified ServiceNow Administrator Certified Implementation Specialist in ITOM or HRSD or ITSM / Certified application developer.

Who you are:

• Effective time management skills and ability to meet deadlines.

• Excellent communications skills interacting with technical and business audiences.

• Excellent organization multitasking and prioritization skills.

• Intellectual curiosity and passion for technology with a willingness to embrace new ideas and master concepts rapidly.

• Commitment to delivering high-quality solutions on time and within budget.

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

#LI-PM2

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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