Service Delivery Manager

Rotterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job description

Were looking for a new Service Delivery Manager to join our crew. Youll be responsible for the high-quality efficient delivery of our production verification testing and monitoring services for a portfolio of bank clients from first onboarding and journey rollout all the way to daily operations and decommissioning.

You combine solid knowledge of payments a strong feel for technology and clear stakeholder management. You oversee the full lifecycle of our services: coordinating implementations steering incidents and changes tuning dashboards and reports and running service reviews with our clients.

In short: you make sure that what we promise in the contract is actually delivered in production every single day.

Who is WTSS

Banks process millions of transactions every single our modern world theyre absolutely essential. Thats why identifying assessing and solving incidents as quickly as possible is critical for them. And thats where WTSS comes in.

WTSS is an independent FinTech partner to banks around the globe. We act as a friendly patient and risk-free pilot customer so banks dont have to test on their real clients. We design structured test journeys (manual and automated) across all possible environments to catch and fix issues before they turn into major risks.

Were a small highly technical team of 15 supporting some of the worlds biggest banks. All from our HQ in Rotterdam. We call ourselves ethical techies: curious tech savys who love breaking things just so we can build them back up but than better. Incidents dont impress us. Because of our passion and knowledge about the things we do we create great value when things dont go as expected.

So what does your day-to-day look like

Youll be the primary operational and tactical contact for your clients and the internal conductor for everything around their services:

Owning end-to-end service delivery for clients: from onboarding and journey rollout to steady-state operations and phase-out
Keeping services stable and reliable: watching alerts and trends following up on incidents and making sure things actually get fixed
Translating insights: turning technical findings and monitoring data into clear stories and actions for clients and colleagues
Running the service rhythm: planning and hosting regular service calls reviews reports and (when needed) escalations.
Improving how we work: spotting patterns suggesting improvements and helping sharpen our journeys templates and playbooks.

You wont be writing code yourself but you do need to be comfortable reading technical information understanding complex payment flows and asking the right questions to our engineers and the banks teams. Over time the role will move even more towards coordination stakeholder management and continuous improvement.

Job requirements

Do you love tech as we do:

Youlll be joining a team of people who simply love tech. Were the ones our families call when the printer wont connect or the WiFi is acting strange. Some of us install a fresh OS on our personal machines just for fun. On a Saturday. Voluntarily.

If youve got that same curiosity for new tools tech and tinkering wed love to hear from you!

What we hope you bring:

5 years of experience in Service Delivery / Management Technical Customer Success / Implementation for banking payments or FinTech
Understanding of payment services and transaction flows (e.g. SEPA real-time payments card payments APIs and file-based payments)
Strong familiarity with SLAs incident & problem management processes and working with high-availability services
Affinity with testing monitoring and/or observability of production systems is a big plus

What we offer:

Salary based on your experience and skills
Start with a 1-year contract working towards a permanent contract
A diverse role in a growing tech-minded no-nonsense team
Hybrid setup: work from our Rotterdam HQ and from home
We offer a good pension plan travel allowance homework allowance

All done!

Your application has been successfully submitted!

Other jobs

Required Experience:

Manager

Job descriptionWere looking for a new Service Delivery Manager to join our crew. Youll be responsible for the high-quality efficient delivery of our production verification testing and monitoring services for a portfolio of bank clients from first onboarding and journey rollout all the way to daily...