Customer Success Manager (SMB)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At Squaretalk we are looking for a great Customer Success Manager to join our team. Someone who loves to dig into the business use cases of our clients and tailor the right technological solutions for their needs.
What your essential role in the team will be:
Proactively engaging your clients demonstrating value and identifying opportunities for growth and advocacy.
Managing a book of business of medium-size enterprise customers.
Building strong relationships with key stakeholders and decision-makers.
Serving as the main point of contact and a business advisor to maximize clients ROI.
Analyzing analytics and data making data-driven decisions.
Collaborating with internal teams to deliver an exceptional customer experience.
Growing clients portfolio to meet revenue targets.
Updating CRM and making sure all data is up to date.
Strong sales and negotiation skills
Requirements
3-4 years experience in Customer Success Sales or Account Management preferably in B2B SaaS.
Ability to manage and prioritize multiple projects at a time while paying strict attention to details.
Management experience is considered an advantage
High soft-skills verbal and communication
Fast learner and problem solver with the ability to work in a fast-paced work environment.
High-level English
Other foreign languages would be considered an advantage
Benefits
Comprehensive health insurance package including dental and optical care as well as hospital and pregnancy care.
Co-financed Multisport card to support your health and fitness.
Monthly food vouchers
Flexible hybrid working model enabling you to balance work and personal life.
Company Industry
IT Services and IT Consulting
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
