remote German Customer Success Specialist

Customer Success Specialist German & English

Location: remote from Bulgaria

Working Hours: MondayFriday 10:0019:00
Start Date: 19 March 2026

Compensation & Rewards

• Gross Monthly Salary: 1687.28

• Quarterly Performance Bonus: up to 728.59

• Monthly Internet/Transportation Allowance: 25

About the Role

As a Customer Success Specialist you will be at the heart of the customer journey for LinkedIn Hiring Enterprise Program (HEP) clients. Your mission is to ensure seamless onboarding flawless product implementation and long-term customer success through adoption engagement and value realization.

This role blends customer success implementation management and technical coordination making it ideal for candidates who thrive in fast-paced client-facing environments and enjoy driving measurable impact.

What Youll Be Doing

• Ensure quality assurance by validating that all client product integrations are correctly completed

• Drive implementation and onboarding progress for new Hiring Enterprise Program (HEP) customers

• Guide customers toward success by promoting best practices adoption usage and engagement on LinkedIn Hiring solutions

• Develop and maintain deep product expertise to confidently advise customers and unlock value

• Track and manage customer lifecycle milestones including onboarding license activation and engagement goals

• Accurately document and update customer interactions in CRM systems

• Support the resolution of issues by triaging and coordinating troubleshooting tickets

• Collaborate cross-functionally with internal teams to ensure a smooth customer experience

Your Profile

• Fluent in German and English (written and verbal)

• French is a strong advantage

• Proven experience analyzing data trends and client insights to identify growth and optimization opportunities

• Advanced knowledge of MS Office (Outlook Word PowerPoint Excel)

• Excellent communication collaboration and stakeholder management skills

• Strong organizational and project management abilities

• Comfortable working with CRM platforms and managing queues cases or tickets

• Highly autonomous with strong time-management and prioritization skills

• Able to quickly build trusting long-term client relationships

What We Offer

• Additional private medical insurance (health & dental 100% employer covered)

• Life insurance

• Multisport Card (voluntary participation)

• 250 Life Event Bonus for:

  • Marriage

  • Birth or adoption of a child

  • University graduation

• A collaborative international environment with exposure to a world-class digital platform

• Clear structure strong onboarding and opportunities to grow within customer success and tech-driven roles

Why Join

Youll work at the intersection of technology customer success and innovation supporting enterprise-level clients while building a strong future-proof career. If you enjoy ownership impact and working with a premium global product this role is built for you.

Apply now and be part of a team where your impact truly matters.