IT Operations Specialist

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities state hospitals and community mental health centers nationwide.

We are currently seeking a full- time IT Operations Specialist tojoin our Regional Office located in Jefferson City MO. Starting salary is $65000 depending on years of experience.

The IT Operations Specialist is responsible for providing telephonicand remote assistance to users for troubleshooting and resolving issues related to computers printers software and networks. Utilize various tools and techniques to quickly diagnose and fix problems. Perform hands-on tasks to identify repair or replace components or entire workstations effectively

• Apply system analysis techniques to resolve technical problems with computer hardware software mobile devices
• and telecommunication systems.
• Perform desktop support for corporate employees when necessary including but not limited to new office setups relocating cubicles and setting up executive meetings.
• Being comfortable with performing remote troubleshooting and installations when tickets escalated to our teams queue.
• Triage and resolve Tier 1 and 2 requests and develop an understanding of Tier escalation process.
• Effectively test fixes to ensure issues have been adequately resolved.
• Perform post-resolution follow-ups to ensure problem resolution.
• Fully document all pertinent end user identification including name department contact information etc. as well as ensure that all resolution notes are entered appropriately.
• Configure maintain test and document IT Operations specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures.
• Solve complex problems independently or collaboratively with IT colleagues.
• Answer evaluate and prioritize incoming requests for assistance.
• Fulfill routine communication requirements including system documentation and status reporting.
• Utilize Ticketing system to document and manage client requests and issues.
• Provide training to end users as needed on any supported Microsoft technologies or contract specific applications.
• Ability to follow and adhere to simple and complex instructions including SOPs.
• Create and update procedural documentation.
• Review and evaluate new technology and make recommendations for use within IT Corporate and the company as a whole.
• Willingness and ability to travel.
• Flexibility for weekend and/or Holiday work as needed.
• Other duties as assigned.

• Bachelors degree in Information Technology or related field preferred.
• Two or more years of experience in a corporate Helpdesk environment.
• At least 1-2 years of experience in a corporate Desktop Support role is preferred.
• CompTIA A and NET certification preferred but not required.
• Fundamental knowledge of networking concepts (such as TCP/IP protocols) Active Directory Exchange and Microsoft 365
• General knowledge of electronics PC architecture PC operating systems Microsoft Office.
• Demonstrated expertise in Remote Desktop Management PC troubleshooting configuration and maintenance and printer troubleshooting.
• Experience with current Windows operating systems. Extensive application support experience of current Microsoft Office family of products. Familiarity or experience with current Microsoft SharePoint family of products.
• Working knowledge of a range of diagnostic utilities including application error and system event logs review.

  We offer excellent compensation and comprehensive benefits for our full-time team members including:

• Health dental vision disability and life insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Flexible Spending Account
• Continuing Education benefits
• Much more...