IT Analyst
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As the IT Analyst you will have a critical role in provisioning maintaining and monitoring KPIs software network server and endpoint environments. This role supports daytoday IT operations while contributing to continuous improvement security and longterm IT strategy. Strong troubleshooting skills professionalism and a collaborative mindset are essential.
Key Responsibilities:
- Provide technical support for hardware software and network issues; troubleshoot resolve and escalate as needed.
- Manage user accounts access rights system updates patches backups and overall system performance.
- Handle help desk tickets including logging prioritizing resolving and documenting recurring issues.
- Train users on IT policies tools and systems; create simple documentation and user guides.
- Support security and compliance efforts including antivirus tools monitoring backups and recovery processes.
- Collaborate with IT leadership and crossfunctional teams; clearly communicate technical information to nontechnical users.
- Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.
Qualifications :
Skills & Experience
- BS/BA in Computer Science Cybersecurity Engineering or related field (or equivalent experience).
- Strong technical troubleshooting skills across hardware software and networks.
- Experience supporting users managing tickets and providing professional customer service.
- Knowledge of Microsoft environments including Entra Intune and Autopilot (BIG plus).
- Familiarity with SharePoint NetSuite Salesforce Power Automate Power BI or ManageEngine is helpful.
- Strong organizational communication and documentation skills.
- Ability to manage multiple priorities stay calm under pressure and maintain a positive no big deal approach.
- High performer with the ability to grow into expanded responsibilities.
- Comfortable stepping in to support the team when needed due to the companys size.
- Senior-level technical support experience is a plus.
Additional Information :
Apply online at Work :
No
Employment Type :
Contract
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
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