Human Resources Specialist (Bilingual)

The Human Resources Specialist (Bilingual) supports day-to-day HR operations by partnering closely with HR this role youll help ensure smooth onboarding accurate data processing strong employee support and compliance with HR policies and deadlines.

This position is ideal for someone who is organized approachable detail-oriented and passionate about helping team members while maintaining confidentiality and professionalism in a fast-paced hospitality environment.

What Youll Do:

(Other duties as assigned.)

• Process and coordinate onboarding for new hires rehires and reinstatements.
• Enter and maintain accurate data in payroll and HR systems (ADP SmartRecruiters ImageQuest).
• Create run and distribute reports related to HR operations and compliance.
• Maintain HR files and ensure proper record retention.
• Assist walk-in team members and applicants with HR-related inquiries.
• Support New Hire Orientation employee events initiatives and internal communications.
• Answer and screen incoming phone calls; provide accurate information or route appropriately.
• Assist HR Managers and TMS Admin Managers with projects and administrative support.
• Coordinate extra processing terminations and employment status changes.
• Adapt to changing departmental needs including providing temporary coverage or shifting priorities.
• Attend required trainings staff meetings and departmental initiatives.
• Handle sensitive and confidential information with discretion and professionalism.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires resourcefulness flexibility acumen diplomacy and the ability to take initiative work independently and handle sensitive information with discretion.

What Youll Bring:

• Strong verbal and written communication skills in English and Spanish (Creole a plus).
• Ability to listen demonstrate empathy and provide effective solutions to team member concerns.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize tasks meet deadlines and work independently with minimal supervision.
• Comfortable handling multiple interruptions in a fast-paced environment.
• Professional demeanor with the ability to interact effectively with all levels of leadership and team members.
• Proficiency using multi-line phones office equipment and HR systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Experience & Technical Skills

• 12 years of experience in Human Resources required.
• Proficiency with Microsoft Office (Excel Word PowerPoint Outlook).
• Experience with ADP SmartRecruiter ImageQuest required; Canva and Adobe experience a plus.
• Must be fully bilingual in Spanish; Creole is a plus.

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time