Billing & Collections Specialist (EnglishHebrew)

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital investors and operations. Trusted by 700 GPs owners/operators and investment firms globally we help teams streamline the full lifecycle of investment managementfrom fundraising and onboarding to reporting distributions tax and back-office automation.

But were more than just software. Were a team of bold thinkers innovators and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services helping our customers raise more capital deliver a better investor experience and scale their businesses smarter.

Agora is backed by top-tier VCs like Insight Partners and Qumra Capital and were growing fast. Weve been named one of Globes Most Promising Startups recognized as a Best Start-Up Companies to Work For by Duns 100 and one of Business Insiders Hottest PropTech Startups.

The Role:

Were looking for a Billing & Collection Specialist (Bilingual English/Hebrew) to join our Finance Operations team and play a critical role in ensuring a smooth accurate and customer-centric billing and collections experience.

This role sits at the intersection of Finance Go-To-Market and Customer Success. Youll own day-to-day billing and collections operations partner closely with internal teams and communicate directly with customers helping ensure accuracy clarity and trust at every step of the order-to-cash journey. If youre detail-oriented customer-minded and thrive in a fast-paced SaaS environment this role is for you.

What Youll Do:

Billing Operations

Process and issue accurate invoices for recurring and one-time services in a timely manner
Partner with cross-functional teams to ensure correct pricing account setup and billing configurations
Maintain billing schedules and ensure alignment with contractual terms
Play a key role in end-to-end system and data monitoring within the order-to-cash process to support accurate invoicing

Collections Operations

Monitor accounts receivable and proactively follow up on overdue balances
Communicate with customers professionally and empathetically to resolve payment issues or disputes
Collaborate with Sales Customer Success and Operations teams to manage escalations and identify solutions
Support the achievement of KPIs related to cash collections and aging balances

Customer Support & GTM Collaboration

Provide timely high-quality support to customers on billing-related questions
Respond to inquiries regarding invoices payment schedules and account balances
Support the U.S.-based GTM team including joining customer calls as needed
Partner with internal stakeholders to resolve complex or sensitive billing matters

Contract Management

Receive and review customer contracts accurately documenting all relevant details in internal systems
Ensure billing is executed in accordance with contract terms and agreed-upon schedules
Maintain precise records of billing actions updates and customer communications

Process Improvement

Identify opportunities to improve billing and collections workflows for efficiency and accuracy
Participate in testing and implementation of system enhancements and new tools
Help develop and document standard operating procedures for billing and collections

Equal opportunity:

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race color religion gender sexual orientation gender identity or expression age national origin marital status disability and veteran status.

Requirements:

2 years of experience in Billing and Collections operations
Hands-on experience with tools such as Stripe NetSuite and HubSpot
Fluency in English and Hebrew (written and spoken)
Strong customer-first mindset with a collaborative approach
Advanced proficiency in Excel
Excellent communication skills and comfort working cross-functionally
High attention to detail with a strong focus on accuracy and follow-through

Salary Range: 75k-85k

Why Agora

Opportunity to make a real impact in a fast-growing global SaaS company
Exposure to cross-functional teams and leadership across Finance GTM and Operations
A culture rooted in trust ownership and continuous improvement
Competitive compensation benefits and room to grow