Field Service Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The role operates under the supervision of the Field Services Manager.
Key Responsibilities
Technical Support & Maintenance
Install upgrade support and troubleshoot Windows 10/11 macOS Microsoft Office and other approved applications.
Install upgrade support and troubleshoot PCs laptops printers and authorised peripheral devices.
Install support and troubleshoot Windows- and macOS-based devices.
Install support and troubleshoot self-service ticketing machines payment devices (Chip & Pin) scanners and other equipment.
Troubleshoot and support mobile devices (iOS Android) and Windows-based tablets.
Customise desktop hardware to meet user and site requirements.
Perform routine preventive maintenance on computers laptops printers and authorised peripherals.
Conduct remedial repairs and return defective parts to inventory as required.
Maintain appropriate levels of spare parts and inventory.
Operational & Support Activities
Log analyse and track incidents to identify trends and recurring issues.
Coordinate and manage escalations to internal or external third-line support teams until resolution.
Maintain and update hardware and software asset inventories.
Build strong working relationships with IT teams and business stakeholders.
Act as a liaison between business units and IT to ensure timely response to issues and requests.
Adhere to Health & Safety requirements and cooperate with facilities teams when needed.
Workload Breakdown
70% Provide 2nd line technical support in response to business requests.
10% Ensure system availability for users through proactive support and issue escalation.
20% Perform additional duties as required.
Technical Skills & Competencies
Familiarity with Intel-based computer hardware.
Hands-on experience with Windows and macOS environments.
Experience with iOS Android and MDM platforms such as Intune and Knox.
Understanding of networking components across Layers 1 2 and 3.
Good working knowledge of Microsoft Office applications.
Experience managing Active Directory users groups and policies.
Hands-on experience with software deployment tools (e.g. SCCM Altiris).
Strong customer-service orientation with the ability to interact professionally at all levels.
Analytical inquisitive and service-driven mindset.
Ability to manage incident lifecycles methodically and accurately.
Strong written and verbal communication skills with attention to detail.
Ability to work under pressure and use initiative to resolve issues independently.
Experience supporting multi-site environments.
Flexibility to support operations under SLA constraints.
Role-Specific Knowledge & Expertise (Essential)
PC build configuration and repair.
Patch management for servers and workstations.
On-site analysis diagnosis and resolution of desktop issues.
Collaboration with 3rd-level support teams to minimise downtime.
Network changes management and documentation.
Troubleshooting hardware software and network issues.
Support for infrastructure security through patching and maintenance.
Monitoring team performance against SLAs.
Effective escalation of technical issues.
Ability to anticipate risks and identify improvement opportunities.
Support of field services operations; experience across multiple sites.
Experience & Qualification Requirements
Essential
Basic secondary education qualifications (GCSEs / A Levels or local equivalent).
Studies in a computer-related field preferred.
Knowledge of Microsoft products and operating systems.
Flexibility to travel to different sites when required.
Understanding of field services environments.
Company Industry
IT Services and IT Consulting
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
