Remote Medical Transportation Customer ServiceScheduling19650

Decatur, GA - USA

Monthly Salary: USD 13 - 13

Experience Required: 0-1years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

What to Expect

Assist members:

* With transportation to and from appointments

* Ensure those waiting for a ride receive transportation

* In resolving issues with previous appointments

* With a transportation recovery where a scheduled trip has failed

* With benefits eligibility

Given the nature of certain types of calls some members may express feelings of distress impatience fear or anxiety. This can pose a challenging situation to handle. However the experience can also be highly rewarding having the opportunity to provide valuable assistance to these members.

Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.

Collaborating with various departments within the department to effectively address and resolve transportation and eligibility issues.

Requirements

Additional Client Program Technology Requirements:

Hard Drive Space: 40 GB of available space 60 GB of total space

Memory: 12 GB of RAM

Operating System: Windows 11 (fully patched with no pending updates)

Internet Connection and Speed: Hard-Wired Connection (Not wireless):

Minimum 30 mbps download

Minimum 10 mbps upload

Maximum Latency Threshold: 50 ms (milliseconds)

Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)

Webcam: Required

USB 3.0 Port: Required for use with USB headsets

Required Skills:

Additional Client Program Technology Requirements: Hard Drive Space: 40 GB of available space 60 GB of total space Memory: 12 GB of RAM Operating System: Windows 11 (fully patched with no pending updates) Internet Connection and Speed: Hard-Wired Connection (Not wireless): Minimum 30 mbps download Minimum 10 mbps upload Maximum Latency Threshold: 50 ms (milliseconds) Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p) Webcam: Required USB 3.0 Port: Required for use with USB headsets

This is a remote position.What to Expect Assist members: * With transportation to and from appointments * Ensure those waiting for a ride receive transportation * In resolving issues with previous appointments * With a transportation recovery where a scheduled trip has failed * With benefits elig...