System Options Specialist II Partner API Boarding Support

Global Payment Holding Company

Job Location:

Lindon, UT - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Maintains and validates high-risk monetary and performance related option changes that support the functions of the TS2 System and the partner/client business needs. Understands business needs objectives and expectations pertaining to system option changes. Performs an internal audit of changes made to the system to ensure accuracy and process integrity.

What Part Will You Play

Continues to develop a detailed understanding of the various option screens such as but not limited to Collections Partner/Client Validation Customer Service Correspondence etc. within the proprietary consumer and commercial system (TS2) and the credit card industry through on-going training. Understands and adheres to department practices procedures and methodologies.
Continues to build a knowledge base of the supported modules and an understanding of the potential impacts of the requested partner/client changes to mitigate any negative impacts to the partner/client cardholders. Implements partner/client requested changes manually or with a myriad script.
Collaborates with the Partner/Client Services Analyst to build a detailed understanding of the partner/client business objectives and validate that the requested option change(s) will meet the partner/client needs. Begins to analyze and evaluate partner/client initiated changes. Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines.
Maintains a working knowledge as it relates to option templates and myriad scripts.
Maintains knowledge of the companys disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role. Understands the Web Option Maintenance System and assists in researching issues reported by the partner/client.

Qualifications:

1-3 years of experience in payments fintech merchant services or related fields.
Strong understanding of payment processing technologies and merchant onboarding.
Excellent communication and interpersonal skills.
Proven ability to work under pressure and manage competing priorities.
Detail-oriented with strong problem-solving skills.
Experience with CRM systems ticketing tools and collaboration platforms.
Ability to articulate directions to various audiences especially in challenging situations.
Associates degree preferred; equivalent professional experience will also be considered

Preferred Skills:

Meticulous detail oriented and organized
Motivated self-starter
Familiarity with APIs payment gateways and POS integrations.
Experience supporting in a B2B environment.
Translation of technical concepts into business value.
Handling of sensitive customer issues confidentially while maintaining the professional Customer Support image desired by Global Payments.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience:

Summary of This Role

What Part Will You Play

Continues to develop a detailed understanding of the various option screens such as but not limited to Collections Partner/Client Validation Customer Service Correspondence etc. within the proprietary consumer and commercial system (TS2) and the credit card industry through on-going training. Understands and adheres to department practices procedures and methodologies.
Continues to build a knowledge base of the supported modules and an understanding of the potential impacts of the requested partner/client changes to mitigate any negative impacts to the partner/client cardholders. Implements partner/client requested changes manually or with a myriad script.
Collaborates with the Partner/Client Services Analyst to build a detailed understanding of the partner/client business objectives and validate that the requested option change(s) will meet the partner/client needs. Begins to analyze and evaluate partner/client initiated changes. Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines.
Maintains a working knowledge as it relates to option templates and myriad scripts.
Maintains knowledge of the companys disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role. Understands the Web Option Maintenance System and assists in researching issues reported by the partner/client.

Qualifications:

1-3 years of experience in payments fintech merchant services or related fields.
Strong understanding of payment processing technologies and merchant onboarding.
Excellent communication and interpersonal skills.
Proven ability to work under pressure and manage competing priorities.
Detail-oriented with strong problem-solving skills.
Experience with CRM systems ticketing tools and collaboration platforms.
Ability to articulate directions to various audiences especially in challenging situations.
Associates degree preferred; equivalent professional experience will also be considered

Preferred Skills:

Meticulous detail oriented and organized
Motivated self-starter
Familiarity with APIs payment gateways and POS integrations.
Experience supporting in a B2B environment.
Translation of technical concepts into business value.
Handling of sensitive customer issues confidentially while maintaining the professional Customer Support image desired by Global Payments.