Customer Electricity Connection Lead – Customer Hub

Customer Electricity Connection Lead Customer Hub

Location: Wellington New Plymouth or Tauranga

Fixed-term (12 months) - Full-time Parental Leave Cover (starting 26th January 2026)

Are you passionate about inspiring and empowering others to excel in their mahi while staying true to who they areDo you have a reputation for building strong lasting relationships that drive collective successReady to lead a newly formed team at the forefront of delivering an exciting and game-changing experienceIf this sounds like you keep reading - a fantastic opportunity awaits.

About us

Our purpose is to connect communities. Its at the heart of everything we do as we serve our customers now and into the future. At Powerco were passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon ā Tikanga - Our Way is what guides us to achieve our purpose and ensures were better together work smarter proud to be here and future focused in how we work together with each other our communities and industry stakeholders.

More about the role

In this role youll lead a team of Specialists within the Customer Hub who will be known for delivering brilliant customer experiences everyday through a range of channels (calls emails and web enquiries etc) focusing on customer queries and applications relating to Electricity collaborate with internal and external stakeholders to deliver contracts and support our wider teams on specialised projects that drive our business forward whilst adding your own flare of course.

At the heart of our Customer Hub lies a clear purpose: to foster a culture where authenticity collaboration innovation and growth arent just valued - theyre lived every day. Here our people are empowered and trusted to make bold decisions that drive meaningful impact and deliver outstanding results.

Skills & Experience

To successfully carry out the role you will need:

• Proven leadership and track record of building high performing engaged teams from scratch who are people and customer focused.
• Demonstrated ability to proactively initiate develop and maintain effective operating rhythms and work practices to achieve key deliverables on time.
• To be able to confidently lead guide and support a team spread across multiple locations.
• A natural ability to build and nurture effective and positive working relationships to enhance the people and customer experience.
• To demonstrate a proactive solutions-oriented mindset with a strong focus on future opportunities and continuous improvement.

Our investment in you

• Hybrid Working environment We get that life and work are intertwined so we want you feeling your best when youre doing your best for our people and customers.
• Join the dream team Were a fun friendly and super supportive team and we cant wait to work with you!
• Grow as much as you want Were all about helping you level up with as much personal and professional development youre ready to take on.
• Perks that perk you up Yes weve got the usual stuff... but better!

Think 4% KiwiSaver the option to buy extra leave paid volunteer days free fruit at the office top-notch Parental Leave and free Life & Medical Insurance. How good

Applications close: Tuesday 23 December 2025

Applications will be reviewed as they are received. Early applications are encouraged as screening and hiring may begin mentioned above - the successful candidate must be available to start 26^th January 2026.

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates especially from underrepresented and neurodiverse backgrounds often wont apply for roles unless they meet ALL the encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.

If you would benefit from support or adjustments in order to participate equitably in the recruitment process please phone or email