Customer Service Associate
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Title:
Customer Service Associate
Department
Operations
Company Overview:
MNX a UPS companyis aleader in time and mission critical logistics and supply chain services. Whetheritisamedical device a radioactivecancer therapy the engine of an airplane ahigh-speednetwork router a hard driveencryptedwithasummer movie release or a liver donated for transplantthe mosttime sensitiveshipments in the world are entrusted to MNX.
Job Overview:
Customer Service Associates are responsible for booking expedited domestic and international shipments for national customers. They provide quality shipping solutions and ensure professional customer service by liaising with key parties including third-party suppliers and other company offices.
Key Responsibilities:
- Answer phone calls promptly and professionally to meet clients shipping needs.
- Support the Account Manager and Customer Service Team in managing escalations and liaising between clients vendors/partners and the company.
- Input monitor and process shipments using MNXs system ensuring compliance with Standard Operating Procedures (SOPs) and special instructions for pick-up and delivery.
- Notify relevant parties of any changes in shipment statuses and pre-alert service partners of special service requests.
- Advise customers of delays and quote accurate charges for services.
- Ensure that each shipment generates the maximum contribution to the company by meeting the required service levels at the lowest possible cost.
- Review working processes with carriers and transport companies to ensure best practices and competitive fees.
- Assist the sales team with domestic and ad hoc quotations and client/product knowledge.
- Respond to domestic bill queries from customers in a timely manner.
- Assist co-workers and ensure all incomplete work is followed up before the end of the shift.
- Create and update customer reports as required for presentation.
- Extract and clean up raw data from all systems.
- Oversee RDRs and POD entries to ensure timely data submission.
- Ensure all zero ratings are completed for all customers.
Skills and Experience:
- Proven experience in a customer support role or similar position
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- A positive attitude and a passion for helping others
This description is not intended to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the position. It is instead a description of the essential elements of the position that are needed for recruitment placement orientation training competency and performance management classification compensation determination and other Human Resource actions.
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
About Company
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficien ... View more
